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Higher Colleges of Technology Linkedin · Posted 9d ago

Technical Analyst - IT Applications

United Arab Emirates

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Indexed description

Position Summary

Job Purpose

The Technical Analyst – Applications will support, maintain, and enhance HCT’s enterprise applications and digital platforms. The role will ensure system stability, performance, security, and effective integration across academic and administrative functions.

Key Responsibilities

  • Provide technical support for HCT’s enterprise applications.
  • Troubleshoot incidents, system errors, performance issues, and integration failures.
  • Conduct root cause analysis and recommend effective solutions.
  • Support application upgrades, enhancements, testing, releases, and deployments.
  • Work with business users, vendors, developers, database teams, and cloud teams.
  • Support integrations between SIS, LMS, ERP, CRM, HR, Finance, and reporting systems.
  • Prepare technical specifications, support documents, interface documents, and operational procedures.
  • Ensure compliance with HCT’s security, governance, and access management requirements.
  • Contribute to application improvement and digital transformation initiatives.

Technical Skills

  • Enterprise application support, troubleshooting, incident management, and change management.
  • Working knowledge of .NET, C#, Java, Python, JavaScript, Angular, and React.
  • Strong knowledge of Oracle, SQL Server, PostgreSQL, and SQL development.
  • Experience with REST APIs, SOAP, GraphQL, middleware, MuleSoft, Apigee, or Azure API Management.
  • Knowledge of Azure, AWS, Oracle Cloud, Git, Azure DevOps, and CI/CD pipelines.
  • Understanding of application security, authentication, authorisation, encryption, and access management.

Core Competencies

  • Strong analytical and problem-solving skills.
  • Effective communication with technical and non-technical stakeholders.
  • Strong stakeholder, vendor, and team collaboration skills.
  • Ability to manage changing priorities and multiple technical issues.

Preferred Certifications

ITIL Foundation, Microsoft Azure, AWS, Oracle Cloud, or TOGAF certifications are advantageous.

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