Experience Design Senior Associate

Contribute to innovative experience design that blends user needs with business goals in the fast-paced environment of financial services.

As an Experience Design Senior Associate on the Commercial & Investment Bank (CIB) Payments team, you will play a pivotal role in shaping the user experience of our products and services by leveraging advanced experience design principles. You will collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions for a diverse range of users. As a core contributor, you will align user needs with business goals, navigate complex problems, and drive strategic thinking. Your impact will be significant across the design, architecture, and functionality of our products-ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop smart interactions to solve specific user problems and ensure consistency across multiple products, platforms, and stakeholders while adhering to industry best practices.
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction.
• Conduct data-driven analyses to inform design decisions and create design strategies from research insights.
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, ensuring products and services cater to a diverse range of users.
• Operate with an iterative design mindset; incorporate user feedback and insights to continuously improve the overall user experience.
• Assist in analyzing market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking.
• Clearly communicate and present design work to stakeholders, executives, and internal teams.

Required qualifications, capabilities, and skills

• 3+ years of experience in a user experience design role focused on improving digital products and services.
• Proven ability to create visually appealing and functional user experiences for prototyping and development using vibe coding and industry-standard tools (e.g., Figma, VS Code, Copilot, Claude Code).
• Demonstrated experience designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Experience interpreting complex, ambiguous requirements and translating them into actionable insights for informed decision-making.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a track record of creating accessible and inclusive digital experiences.
• Strong skills in wireframing, journey mapping, and prototyping.

Preferred qualifications, capabilities, and skills

• Experience with AI workflows for design and/or code-based prototyping (e.g., Claude, Cursor, Microsoft Copilot, Figma Make).
• Demonstrated experience with design-to-code workflows.
• Experience implementing WCAG and ADA web standards in a regulated/compliant environment.
• Experience facilitating collaborative activities, interviews, surveys, and usability test

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.