Customer Service Representative

JAC Products has an opportunity for a Customer Service Coordinator to join our team in Saline, MI. In this position, you will communicate with customers on customer orders, coordinate customer shipping requirements with manufacturing, and assure correct products and quantities are shipped to customers.

KEY ACCOUNTABILITIES:

• Ensures that all customer service / shipping related activities in the office and on the production, floor are carried out in a safe manner.
• Set-up of new part numbers requirement master, carrier, container ID, pool address, destination master, and customer EDI. Responsible to test EDI prior to going live.
• Complete on time all deliverables assigned to the Customer Service Coordinator under JPDS program and support JPDS program Gate reviews.
• Ensure Future 3 requirements match customer requirements: Daily reconciliation of accumulations, Daily monitoring of customer release systems where applicable, and validation of daily net change report.
• Provide weekly shipping schedule to material planner and communicate to BU team any changes to schedule at customer request.
• Oversee all shipping of customer product and ASN, track customer containers and maintain accuracy of customer based container management systems.
• Manage customer shipping process while maintaining 100% delivery rating, monitoring customer delivery scores, manage all delivery violations, and disputing with proper data where applicable. Follow up of all expendable container shipments ensuring that payment has been processed.
• Perform physical inventory counts as scheduled and monitor finished goods inventory to ensure on time deliveries, reporting any and all delivery issues to BU Manager and communicating any shortages to customer in a timely manner.
• Perform transfer transactions and supplier return transactions through negative RP/supplier return process.
• Prepares departmental reports as required. Complete monthly metrics, drill-down chart for Delivery by customer
• Training Business Unit team members and operators on proper customer shipping schedule, shipping process, customer ASN, and customer websites/EDI.
• Performs all other functions as required; included are any work assignments relating to the efficient flow of work within JAC Products.

SKILLS/COMPETENCIES:

• Personal Computing Skills with advanced knowledge of MS Office Suite programs
• Strong communication skills - both written & oral
• Highly organized
• Accuracy and attention to detail with ability to multi-task
• Ability to retain critical knowledge of customer web-sites, portals, and EDI.
• Able to identify urgent and/or emerging problems, identify alternative corrective actions, and engage appropriate colleagues in problem resolution.

PREFERRED EDUCATION REQUIREMENTS:

• Bachelor Degree in Business Administration, Operations or equivalent is preferred.

PREFERRED EXPERIENCE:

• Two (2) or more years in a customer service, shipping/receiving, material planning, or similar role within a manufacturing setting.
• Tier 1 or 2 OEM Automotive Parts manufacturing plant experience
• Mainframe experience, such as Future 3, Mapics, AS400 (XA9)

More about us:

JAC Products has been a pioneer in the Tier I automotive space for over 50 years and continues to test the limits of functional exterior trim products. We use advanced engineering techniques and cutting-edge technology to design products that enhance the style and utility of vehicles. JAC Products has operation or production capabilities on four continents and continues to expand our presence in the United States and globally.

We offer a comprehensive benefit plan that includes Medical, Dental, Vision, 401(k) with company contribution match, paid time off and paid holidays as well as many other benefits in a collaborative culture that focuses on innovation and teamwork. JAC Products is an equal opportunity employer and gives equal consideration for employment to qualified applicants.