Technology Solution Center Analyst Lead

PNC Bank Technology Solution Center Analyst Lead YesterdaySaved Hybrid Columbus, OH, USA 41K-69K Annually Mid level 41K-69K Annually Mid levelMachine Learning • Payments • Security • Software • Financial ServicesLead a high-volume service desk team delivering multi-channel (chat, phone, onsite) technical support. Troubleshoot hardware, software, network, and access issues, manage incidents in ServiceNow/ITSM, handle escalations, drive process and knowledge-base improvements, perform data/trend analysis, and support training and product rollouts while maintaining security and customer service standards.Top Skills: ItsmPc/Workstation HardwarePc/Workstation SoftwareServicenowTelecommunicationsTicketing Systems