Manager Operations

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team   Operations Manager (Remote)  Full time, United Kingdom, Czech Republic, Poland, Netherlands, Switzerland If you are located in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you are located in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week.   In this role, you are responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management, and budgetary and cost management for a team of Travel Consultants.    As an Operations Manager, you will  Review operations performance reports and provide direction to improve the performance of the operations against goals  Serve as the primary liaison between the Account Manager and the operational staff  Assist team efforts to move market share to BCD Travel preferred suppliers  Provide team feedback, coaching and development through regular meetings, annual performance reviews and coaching  Oversee and assist the team members in balancing priorities and managing their workload  Hire new employees    About you Extensive experience in the corporate travel management industry  Sabre GDS skills required  Prior budget and cost management experience  Impeccable customer service and interpersonal skills  Excellent verbal and written communication skills in English   What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.   About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.   Get to know us by reading our blog and checking out our social media: https://www.bcdtravel.com/blog/ https://www.linkedin.com/company/bcd-travel/ https://www.instagram.com/bcdtravel/ https://www.facebook.com/bcdtravel/   You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated   At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.   This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows: Poland : 132,000-156,000 zł  Netherlands : 55,000-70,000 EUR Czech Republic : 8500,00-9100,00 CZK    The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.   We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.   Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected]. #LI-Remote #LI-MN1