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Tata Consultancy Services Linkedin · Posted 14d ago

Engineer

Midvale

Linkedin
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Indexed description

Job Description

Skill: GENESYS Developer

Must Have Technical/Functional Skills

  • Minimum 4 years of experience in contact center related technologies and experience in Genesys Cloud IVR Development using Architect tool.
  • IVR Design & Call Flow development including secure flow & bots.
  • Experience in working on different contact center technologies as below.
  • IVR, AI & Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM, Omnichannel configurations , Genesys AI services implementations for ex: IVA , Agentic AI etc.
  • Migration to Genesys cloud contact center.
  • Genesys API's and integration with 3rd party solutions and CRM's.
  • Strong understanding of REST/SOAP APIs, JSON/XML payloads.
  • Excellent communication and inter-personal skills.

Roles & Responsibilities

  • Working across different Genesys suite of products (Pure Engage, Pure Cloud, Cloud CX).
  • Migrating contact centers to Genesys Cloud CX. Will be Hands on Genesys Cloud enablement, configuration, and support.
  • Will be required to design and construct call flows.
  • Design and deliver IVR and bots (Genesys Dialog Engine and 3rd party bot platform such as Google Dialog flow, Amazon Lex, etc.)
  • Genesys API's and integration with 3rd party solutions and CRMs like Salesforce etc.
  • Work with adjunct solutions like WFM, Dialers, Recording etc.
  • Interface with required teams, OEMs, vendors to achieve desirable goals.
  • Knowledge on any other contact center like Amazon connect , Avaya , Cisco is added advantage .

Salary Range - $100,000-$120,000 a year

TCS Employee Benefits Summary

  • Discretionary Annual Incentive.
  • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family Support: Maternal & Parental Leaves.
  • Insurance Options: Auto & Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
  • Time Off: Vacation, Time Off, Sick Leave & Holidays.
  • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE
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