Chief Information Officer

Summary

The Information Technology Office (ITO) is responsible for providing information technology and telecommunication services to OSC nationwide. ITO activities include support for OSC's wide and local area networks in Washington, DC, an in-house case tracking system, Internet and Intranet, wireless services, email, video conferencing, backup and restore facility for all agency file servers, eDiscovery system, AI integration, and support for a variety of other services.

Duties

• Why Join OSC? OSC consistently ranks high in the Federal Employee Viewpoint Survey (FEVS) for workplace satisfaction! Division Overview The Information Technology Office (ITO) is responsible for providing information technology and telecommunication services to OSC nationwide. ITO activities include support for the OSC's wide area and local area network in Washington, DC, an in-house case tracking system, Internet and Intranet, wireless services, email, video conferencing, backup and restore facility for all agency file servers, the enterprise wide VOIP telephone system, eDiscovery system, AI integration, and support for a variety of other computer and telecommunication capabilities. You can find additional information about our program units here. Duties This position serves as the Chief Information Officer (CIO) responsible for the management and direction of OSC-wide IT and information technology systems. This includes multiple IT systems broadly identified as (a) enterprise content management; (b) information communication; (c) information security and (d) enterprise structure and customer service. As a Supervisory IT Specialist, you will be responsible for: Overseeing a comprehensive and compliant computer security program. Consulting with the Principal Deputy Special Counsel and COO, leading the overall success of the IT program to ensure alignment with critical agency priorities. Acquiring and managing the necessary resources, including leadership support, financial resources, and key security personnel, to support information technology (IT) goals and objectives and reduce overall organizational risk. Providing advice and assistance to the Special Counsel and senior leadership on IT matters. Representing the agency at meetings and conferences concerning IT issues. Serving as the Contracting Officer's Representative (COR) for all IT related purchases. Providing supervision, direction, and leadership to assigned IT staff within the information technology office. Ideal Candidate We are looking for candidates who embrace the privilege of public service, bring enthusiasm and dedication to such service, and work well within a team setting. Flexibility and a strong commitment to OSC's statutory mission are essential.

Qualifications

Minimum Qualifications In order to be qualified for this position, you must possess: IT-related experience that demonstrates each of the following four competencies (obtained in the private or public sector) equivalent to the GS-14 grade level in the Federal service: Attention to Detail - Evaluating the effectiveness of the organization's cybersecurity safeguards. Customer Service - Overseeing the delivery of IT services through customer support. Oral Communication - Presenting information on IT operation status to program officials. Problem Solving - Providing recommendations on IT security issues. In addition, to be qualified at the GS-15 level, you must possess one year of specialized experience (obtained in the private or public sector) equivalent to the GS-14 grade level in the Federal service performing the following: Managing the maintenance of the organization's IT systems to ensure consistency with operational objectives. Developing program policies to meet organization-wide IT requirements. Developing long-range IT plans to minimize risks associated with IT system vulnerabilities. Providing direction to a team and/or subordinate staff (i.e. assigning work, reviewing work, developing performance standards, making authoritative decisions regarding personnel actions, etc.) within a program and/or division. Time in Grade Time-in-grade restrictions apply for all candidates considered under Merit Promotion (generally applicants who have held a Federal civilian appointment within the previous 52 weeks). These applicants must have 1 year time-in-grade at the next lower level or equivalent to qualify. Your resume must explicitly outline your qualifications. We will not make assumptions about your experience. NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-2210 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined above. Annual Leave Accrual Credit Selectees for their first Federal position may be eligible to earn a higher annual leave accrual rate based on prior non-Federal or uniformed service work experience. The amount of service credited will be based on specialized experience or qualifying experience that is provided on the applicant resume and documentation submitted.

Evaluations

Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the eligibility requirements listed on this announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Management will consider any Federal performance appraisals and/or awards you submit with your application as an indication of your experience and work history. Further assessments may include Structured Interview and Reference Checks. REASONABLE ACCOMMODATION (RA) REQUESTS: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)

How to apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above. Your application and supporting documents must be submitted and received through the online application process by 11:59 pm EST on the closing date of this announcement. You cannot update, add documents, or otherwise change your application after initial submission. Your application and documents will lock upon application. It is your responsibility to ensure you have all necessary information before you begin the application process. Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

What to expect next

Once your online application is submitted, you will receive a confirmation notification by email that your application was received. Your application will be evaluated as outlined above and if you are found to be among the qualified candidates, you will be referred to the selecting official for consideration. We anticipate a large number of applicants, and only the top candidates will be contacted for interview. You will receive automated notifications through the USAjobs system as updates are available. Selecting officials may choose any appropriate competitive, non-competitive or alternative candidate under Federal regulations and Agency policy. Interviews may be conducted individually, by panel, by third party, teleconference, video teleconference, or in person. Selecting officials have the option to interview any, all or none of the referred candidates. Management has the right to fill or not a fill this vacancy, as well as to cancel and re-announce as appropriate. Additional Vacancies This announcement may be used to fill additional or similar vacancies at the same or equivalent grade level.

Required documents

To apply for this position, you must provide a complete Application Package which includes: Resume, including a) personal information such as name, address, contact information; b) education; c) detailed work experience related to this position including work schedule, hours worked per week, dates of employment (month/year), title and Grade level for any Federal service, i.e. GS-9); d) scope and complexity of the functions, activities and services you managed and your level of contacts; and any other qualifications. Your resume cannot exceed two (2) pages, as only the first two (2) pages will be reviewed to determine your eligibility/qualifications, or you may be disqualified for an incorrect application; Other required supporting documents, if applicable: Current or Previous Federal (whether Excepted or Competitive Service) employees: Most recent non-award Notification of Personnel Action (SF-50) with highest grade held (or promotion potential) on a permanent basis, position title, series and grade; AND Most recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. A performance plan, without a rating, is not an acceptable substitute. DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty for consideration of Veteran status. If you submit multiple copies of the same document, only your most recent uploaded document (by date & time stamp) will be considered. If your resume or supporting documents are illegible or unreadable, or if you fail to include any of the above-mentioned required documents, you may lose consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. Applicants who disqualify themselves will not be considered further. If your application materials contain sensitive or inappropriate information, including but not limited to: photographs; classified or government sensitive information; copied and pasted portions of this job announcement; obscene information, etc., you may not be considered. Falsifying your background, education, and/or experience is cause for non-selection, disqualification from further consideration or withdrawal of tentative or final job offers.

Other information

ACTIVE-DUTY SERVICE MEMBERS: In accordance with VOW to Hire Heroes Act of 2011 (Public Law 112-56),Current military members may apply by submitting a "certification" of active service in lieu of a DD-214. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain: (1) your rank; (2) dates of active duty service; (3) type of discharge and projected character of service (i.e. honorable); (4) projected Veteran's preference, if applicable; (5) date terminal leave begins, if applicable; (6) date of expected discharge or release that is within 120 days of your employment application submission; and (7) signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters. If selected, your qualifying separation, veteran's preference, and/or appointment eligibility will be verified prior to appointment. Active-duty members that fail to provide a valid "certification" of service with their initial application will be found to have an incomplete application. Military members may be appointed before the effective date of their military retirement/separation if on terminal leave. Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions. Interagency Career Transition Assistance Program (ICTAP): If you have never worked for the Federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. To receive selection priority, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position; and (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority, applicants must satisfy all qualification requirements for the position and have a rating of 85 or above. Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements, you may review the information at the following links: Persons with Disabilities-Schedule A Special Hiring Authorities for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities Family of Overseas Employees Peace Corp/VISTA SELECTIVE SERVICE: Individuals born after December 31, 1959 must be registered or exempt from Selective Service. You can find more information on Who Must Register and Exemptions here. In addition, you can find more information on what to do if you failed to register here. These are not Bargaining Unit positions.