Software Engineer

We are seeking an experienced and proactive Software Engineer to take a significant role in designing, developing, and delivering robust and scalable software solutions for our Customer Care team. You will tackle complex technical challenges and contribute to the technical direction of our products. Your expertise will be crucial in driving innovation and ensuring the quality and performance of our software.

• This position is fully remote
• This role is an Individual Contributor

A day in the life as a Software Engineer...

• Design, develop, test, and deploy software features and enhancements with a moderate level of autonomy within an iterative development process
• Participate in agile ceremonies to contribute to effective sprint planning, transparent communication, and the successful delivery of sprint goals
• Contribute to the technical design of software components and systems
• Participate actively in code reviews, providing and receiving constructive feedback
• Work closely with product managers and other cross-functional team members to deeply understand user stories and deliver valuable solutions in alignment with sprint goals
• Adhere to and promote agile software development best practices, coding standards, and quality assurance processes
• Identify and resolve software defects and technical issues in a timely manner
• Contribute to the continuous improvement of development processes and tools through active participation in team retrospectives and feedback loops
• Ensure clear and comprehensive documentation of developed features and solutions, contributing to a well-maintained and easily understandable codebase and knowledge base
• Stay current with relevant technologies and industry trends

What You'll Bring To The Table...

• Solid understanding of software development principles, data structures, and algorithms, with an appreciation for agile principles
• Proficiency in one or more programming languages (e.g., C#, JavaScript, Java, Python, C++, Go). This position requires proficiency in C#
• Experience with software development methodologies (e.g., Agile, Scrum)
• Good problem-solving, analytical, and debugging skills, with a collaborative approach to finding solutions
• Strong communication and collaboration skills, with the ability to effectively interact with cross-functional team members
• Ability to work independently on assigned tasks and contribute actively as a valued member of a self-organizing team
• Familiarity with software testing frameworks and methodologies
• Understanding of version control systems (e.g., Git) and CI/CD concepts
• Basic knowledge of database technologies (SQL or NoSQL)

We'd love to hear from you if you have...

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience)
• Minimum of 2-5 years of professional software development experience
• Experience developing and shipping software products or features
• Experience working in an agile development environment is a plus