Service Engineer - Apple

Job Summary & Purpose:

Responsible for repairs of iPhones, Macbook , iMac, Watch and other Apple accessories

Key Performance Areas (KPAs) & Principal Accountabilities:

1 Responsible for repairing In Warranty and Out Warranty Laptops.

2 Should achieve the daily productivity targets

3 Should deliver as per KPI of Apple requirement

4 Should handle customers who walk into the service centers with technical queries.

5 Update brand systems daily.

6 Maintain NPS of service center with good quality work and customer interaction.

Qualitative Requirements:

Experience (Yrs& Field) : 3-4 years’ experience managing repairs of all Apple products

Educational Qualification : Diploma/ ITI in Electronics

Professional Certifications: ACIT and ACMT certifications from Apple

Skills & Abilities

• Interpersonal skills: Actively listens and speaks effectively and respectfully to others.
• Customer focus: Keeps the customer all the time while making decisions.
• Desire to learn: Seeks to acquire new knowledge to improve and develop
• Detail orientation: Completes tasks accurately with eye towards quality, process and procedures.
• Reliability: Completes tasks and achieves results with minimum oversight