Field Application Engineer

【Job Summary】

The Field Application Engineer (FAE) provides technical support for Quectel entire product line for customer integration with Quectel product. Provide on-site and develops demonstration applications to better enable customers to utilize Quectel's solutions.

【Responsibilities】

• Provide technical support for Quectel's entire product line, including 5G, LTE/LTE-A, UMTS/HSPA, GSM/GPRS, Wi-Fi/BT and GNSS wireless technologies.
• Provide Pre-Sales and Post-Sales technical support and customer training on Quectel wireless modules and development tools.
• Provide quick responses to customer technical enquiries, being prepared to travel for on-site support across north America.
• Be able to give product presentations and conduct product and tool training for customers on-site.
• Provide tangible feedback and feasible Quectel solutions to customers, based on their application requirements.
• Develop simple demonstration applications to help customers evaluate and integrate Quectel modules quicker and more effectively.
• Prepare Weekly Technical Reports indicating the support activity and open issue progress.

【Requirements and Skills】

· Bachelor’s Degree or equivalent in Electronic Engineering, Computer, Automation, Electronics & Communications or other IT related fields.

· Three years or more experience in embedded product design or Firmware development in electronics.

· Good knowledge of GSM/GPRS/EDGE/UMTS/LTE/TCP/IP/GPS specification/standards

· Good knowledge of C/C++, Linux, android specification/standards is a plus.

· Experience in development of peripheral driver and debug troubleshooting (USB, UART, I2C, I2S, SPI, SDIO, EMMC, PWM, Camera, LCD) is a plus.

· Excellent demonstrating outstanding communication and presentation skills and being able to effectively communicate in a multicultural work and customer environment.

· Creative problem solver possessing good analytical and troubleshooting skills, able to manage and swiftly resolve all technical issues, delivering highest quality services to Quectel customers.

· Be Self Motivated, able to work independently with a strong sense of responsibility and a predisposition for teamwork. Be a positive thinker and easily get along with others.

· Must be a professional English speaker.

· Must be able and willing to travel.

【Preferred Experience】

· Experienced in embedded Linux, Android system, or other OSs.

· Experienced in 2G, 3G, NBIoT, CatM, LTE RF/Antenna design, tuning or testing.

· Experienced in module certificates, e.g. CE, FCC, GCF, PTCRB or carrier’s approval process.

· Had been working in IoT, PC notebook, auto electronics industries.

· Familiar with LTE/UMTS/HSPA/GSM/GPRS/GPS Wireless M2M Modules.

· Proficient C/C++, Perl, Python, Shell programming Skills.

· Knowledge of Wireless Network, mobile phone or wireless modem technologies including Bluetooth, WIFI, Zigbee, etc. 8. Familiar with ARM microcontrollers architecture.