Director, Customer Service - Grand Junction, CO

Optum Director, Customer Service - Grand Junction, CO Reposted 14 Hours AgoSaved In-Office Grand Junction, CO, USA 113K-193K Annually Senior level 113K-193K Annually Senior levelArtificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • AnalyticsLead and oversee Customer Service and Member Appeal & Grievance operations for a Colorado health plan. Manage call center performance, staff hiring/training, workflows, SLAs, reporting, process improvements, and state audit representation. Serve as backup for overflow calls and appeals, monitor metrics, implement corrective actions, manage mail/print services and vendor invoices, and coordinate with enterprise leaders to meet contractual and regulatory requirements. Role is onsite in Grand Junction, CO and may require occasional travel.