Customer Care Advocate AMS - Tampa, FL 9.28.26 - 19022

MetLife Customer Care Advocate AMS - Tampa, FL 9.28.26 - 19022 Reposted 22 Hours AgoSaved Hybrid Tampa, FL, USA 42K-42K Annually Junior 42K-42K Annually JuniorFintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsProvide end-to-end customer support via phone and digital channels, resolve complex policy, billing, and coverage inquiries, use AI-guided tools to document and summarize interactions, escalate issues when needed, maintain compliant records, and participate in ongoing training and process improvement.Top Skills: Ai-Assisted Service ToolsAi-Powered ToolsAutomated SummarizationCopilotCrm PlatformsCustomer Communication SystemsGuided Decision WorkflowsKnowledge Bases