AI Product Specialist

AI Product Specialist - Artificial Intelligence, Generative AI, LLM, Machine Learning

Our global law firm client are actively looking to take on a new AI Product Specialist (Artificial Intelligence, Generative AI, LLM, Machine Learning) to join them on a permanent basis. Our client have recently undergone a merger and are actively looking for bolster their product team as they continue to utilise AI products, this role will sit at the heart of this work, contributing to the full product lifecycle, from shaping the vision and client experience through execution and delivery.

to be considered for this AI Product Specialist (Artificial Intelligence, Generative AI, LLM, Machine Learning) role, it's ideal that you have:

• 2 + Years in a similar role
• Ideal but not required law firm or professional services experience
• Management of AI products
• Ideal but not required qualifications within AI

Responsibilities

• AI platform management: Day-to-day ownership and operational management of the firm's core AI products, including tracking and assessing regular release updates, evaluating new features against firm requirements, and co-ordinating with the AI Product Manager on prioritisation.
• Product adoption: Working closely with the Digital Learning team to develop and maintain high-quality training materials, user guides, and communications for core AI products; coordinating and delivering training across the firm's user base; and driving firmwide adoption initiatives to ensure lawyers and Business Professionals are actively engaging with and benefitingfrom the platforms' capabilities.
• User query and workflow support: Serving as a knowledgeable point of contact for user queries relating to AI products,
• triaging issues and requests, supporting users with complex workflow questions, and escalating to the AI Product Manager where required.
• Roadmap and backlog management: Supporting the creation and management of product roadmaps, and taking ownership
• of backlog maintenance, sprint co-ordination, and feature tracking across the AI portfolio, working in close collaboration with the AI Product Manager.
• Stakeholder engagement: Building and maintaining effective relationships with internal stakeholders across practice groups
• and Business Professionals; communicating product updates clearly and proactively; and translating technical detail into accessible business context for non-technical audiences.
• Compliance and governance support: Assisting the AI Product Manager in maintaining product governance documentation,risk assessments, and regulatory alignment across the AI portfolio.