Principal Data Analyst - Pricing

The Opportunity:

We’re seeking a highly motivated, intellectually curious, data-driven, technical, and business-oriented Principal Analyst to lead pricing analysis and execution for Workhuman’s E-commerce store.

As part of our market-leading mission-oriented employee recognition platform, Workhuman’s best-in-class global E-commerce store allows users to seamlessly redeem their recognition points for merchandise, gift cards, and experiences to magnify the impact of peer recognition.

The Principal Analyst will play a critical role in evolving how pricing decisions are evaluated, tested, and executed. The ideal candidate will bring strong analytical rigor to pricing decisions, structure trade-offs, and drive measurable business impact through implemented pricing changes. They will develop deep expertise in pricing data and performance drivers, using that insight to balance competitive pricing with profitability and evaluate how adjacent levers such as promotions and product exposure interact with pricing to influence outcomes.

We’ve experienced incredible growth over the last few years and are investing in our Data and Analytics capabilities to drive innovation and data-driven decision making. The Principal Analyst will be part of the Business Analytics team, reporting to the Director of Ecommerce Analytics, and partnering closely with stakeholders across Category Management, Sourcing, Client Engagement, Finance, and Product & Technology.

In joining Workhuman at this exciting stage, you will have the opportunity to make a significant impact on our growing business and help shape how pricing is analyzed, executed, and improved over time.

• This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office**
• Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role.

• Lead pricing analysis and decision support across the e-commerce store, including developing hypotheses, evaluating scenarios, and recommending actions
• Design, execute, and analyze pricing tests; measure impact and iterate based on results
• Evaluate how adjacent levers (e.g., promotions, product ranking and exposure) interact with pricing to influence revenue and profitability
• Define pricing logic and translate decisions into implemented changes within pricing systems and tools
• Monitor pricing performance and business outcomes, surfacing insights and refining approaches over time
• Build and maintain data models and dashboards to enable self-service insights and ongoing visibility into pricing performance
• Partner with Product & Engineering to inform pricing capabilities, and collaborate with cross-functional stakeholders to evaluate and refine pricing approaches

• Proven experience delivering business results in technical, business-oriented analytics roles, preferably with a background in B2C ecommerce/retail dynamic pricing
• Strong analytical and problem-solving skills, with the ability to structure ambiguous problems and drive toward decisions
• Experience evaluating pricing approaches, building scenario models, designing experiments, and translating insights into actionable changes
• Strong SQL skills and experience working with large datasets; familiarity with Python or R for analysis is a plus
• Experience building data models and dashboards to support self-service analytics and business visibility
• Ability to communicate clearly and collaborate effectively across teams, balancing business context with technical detail
• Strong business intuition with a bias toward action
• BA/BS or equivalent technical certification, preferably in a quantitative discipline

This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package, which supports employee well-being and work-life balance.

Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at [email protected] for assistance. We are committed to ensuring equal access to opportunities for all individuals.

The Company

At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.