Technical Account Manager

About the company : Capillary Technologies is an enterprise-grade SaaS technology provider. Capillary's AI-enabled loyalty management platform offers brands comprehensive solutions for customer engagement and experiential loyalty to achieve business goals and deliver a great consumer experience. Capillary Technologies, founded in 2012, is a technology-first company that delivers AI based cloud-native SaaS programs and solutions. A leading loyalty management and customer data platform, Capillary serves over 250 brands across 30 countries. The SaaS platform helps brands across industries digitally transform and improve consumer engagement. Acknowledged and recognized by Gartner and Forrester as a seasoned Loyalty expert, Capillary has a workforce of over 900 professionals across the globe that work towards delivering value to our clients and accelerating innovation in the field of Loyalty.

Position Summary

Capillary Technologies is seeking a customer-obsessed, analytically minded Technical Account Manager to serve as the primary technical partner for a portfolio of live customers. This role drives adoption and successful outcomes by leading technical check-ins, resolving complex issues in partnership with Support/Product/Engineering, and identifying opportunities to expand platform value through best practices and new integrations.

Key Responsibilities

• Serve as the primary technicalresource for live customers within your portfolio.
• Share technical best practices and proactive recommendations to improve platform usage and help customers achieve program goals.
• Conduct technical discovery with customer marketing and technical teams to enable expanded platform use and/or new integrations.
• Participate in technical account health reviews and deliver executive-ready status summaries
• internally and to customers.
• Track, follow up on, and drive closure of open technical items across customer stakeholders and internal teams.
• Partner with Support and Engineering during incident and issue investigations, using technical expertise to accelerate resolution.

Required Qualifications

• Bachelor’s degree in Computer Science or equivalent practical experience.
• Knowledge of software architectures and modern software environments.
• Experience using APM tools.
• Experience using and debugging APIs, investigating logs, and querying Athena.
• Experience in technical client-facing and/or technical account management roles.
• Solution-oriented, process-driven, fast learner with strong written and verbal communication skills.

Disclaimer: It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.