DC Operations Analyst

Sweetwater, the nation's number one online retailer of music instruments and pro audio gear, is seeking to hire an analytical, detailed, and enthusiastic Distribution Center Operations Analyst to join our growing Analytical team! In this role, you will serve as an embedded operational analytics partner within the fulfillment operation. You will focus on improving labor efficiency, operational visibility, process flow, and execution consistency across inbound, outbound, inventory, FBA fulfillment, and support functions.

You will play a critical role in our environment (operating on internally developed systems) where operational visibility, exception identification, and workflow analysis require hands-on operational understanding in addition to analytical capability. This role supports proactive labor and throughput management, identifies operational constraints and trends, develops reporting and dashboards, and partners with leadership to drive continuous improvement

Job Responsibilities

• Develop and maintain operational dashboards, reporting, and KPI visibility across inbound, outbound, inventory, and support functions
• Analyze labor utilization, productivity, throughput, backlog, SLA performance, and operational trends to support leadership decision-making
• Identify operational bottlenecks, exception trends, system gaps, and process inefficiencies
• Partner with Labor Planning & Operations Leadership to support proactive labor allocation and operational balancing
• Support root cause analysis for service failures, delayed orders, inventory discrepancies, and workflow disruptions
• Collaborate with Industrial Engineering on process optimization initiatives, workflow studies, and operational improvement efforts
• Develop and maintain ad hoc analysis, operational scorecards, and executive summaries

• Bachelor's Degree in Business, Supply Chain, Analytics, Industrial Engineering, Operations, or related field
• Advanced experience in data analysis, specifically related to fulfillment, distribution, or supply chain operations
• Expert knowledge in data tools such as Excel, SQL, and BI tools (Looker, Power BI, Tableau etc.)
• 2-4 + years of experience in fulfillment, distribution, or operational analytics environments
• Excellent verbal and written communication skills
• Ability to turn data into actionable items for business improvements
• Excellent attention to detail

• WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
• Gets Things Done - Great work ethic and moves with a sense of urgency
• Obsesses over the Details – committed to paying attention to the details
• Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better
• Develops the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

Sweetwater’s culture is built upon celebrating the creative creation of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work as we respect, learn, and grow from each team member’s unique perspective and experience. We have welcomed thousands of employees and their families from all over the world, and we invite you to discover why we consider a career at Sweetwater the full-time dream.