Senior Product Analyst

About Hello Health Group

We run the largest health content and consumer health platforms in Southeast Asia with a growing telehealth, marketplace, and AI assistant ecosystem reaching 100M+ users every month. We operate in eight countries: Vietnam, Indonesia, Malaysia, Thailand, the Philippines, Cambodia, Singapore, and Taiwan.

The role

You will be our first dedicated senior product analyst - the person every product manager comes to when they need to know whether a feature is working, what to ship next, or why a number moved. You will own the analytics function end to end: setting up tracking, building dashboards, running deep-dive analyses, and turning numbers into decisions. This is a hands-on senior role, not a manager-of-others role (yet).

What you'll do

• Partner with PMs across our booking, content/SEO, e-commerce, and AI assistant products to define the right metrics and answer the questions that matter.
• Write your own queries against our data warehouse, build self-serve dashboards, and ship analyses without waiting on engineering.
• Design A/B tests, define success criteria up front, read the results honestly, and call the winner (or kill the feature).
• Set up product tracking on new features - define events, validate the data lands clean, and own the spec.
• Build the analytics playbook for the company: how we measure features, how we run experiments, how we ship insights - so the next analyst hires inherit a working system, not a blank page.
• Translate findings into one-page decision memos that non-technical leaders can act on within 5 minutes.

What you bring

• 5+ years in product analytics, growth analytics, or data science at a consumer digital product company.
• Fluent SQL. You write it daily, you optimize it, you don't need a notebook to crack open a question.
• Hands-on with Google BigQuery as your day-to-day data warehouse.
• Strong with Metabase for self-serve dashboards (or you've used a close equivalent and can switch in a week).
• Strong with GA4 for web and app analytics - events, audiences, exploration reports, the works.
• Strong with Amplitude for product analytics - funnels, retention, cohorts, behavioural segments.
• A/B testing maturity - you understand statistical significance, sample size, and when not to run a test.
• You are fluent in spoken English. You will work across VN and MY teams every week.
• A bias toward shipping insights and a low tolerance for dashboards no one reads.

Nice to have

• Light Python or R for the analyses that SQL can't easily answer.
• Experience with large consumer audiences (millions of monthly users) where small percentage moves matter.
• Exposure to LLM-powered product features and the metrics that come with them (response quality, escalation rate, agent acceptance).

Why Join Us?

• Shape the consumer experience for 100+ million across Southeast Asia.
• Build high‑impact features, including AI‑enhanced experiences alongside talented Design, Engineering, and DS/ML teams.
• Competitive compensation, benefits, and clear growth opportunities.