Engineering Program Manager, Capacity Management, Apple Services Engineering

The Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on an extensive scale, meeting Apple's high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple's unique integration of hardware, software, and services, engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, flexible, and cross-functional, offering greater exposure to the array of opportunities here.

Description

As Engineering Program Manager, Capacity Management and Operations, you will lead the strategic roadmap for Apple's infrastructure. This role is at the intersection of Finance, Engineering, and Product, serving as the primary architect of our resource roadmap. Partnering closely with SREs and Platform teams, you will translate product growth into hardware requirements and executive-level financial strategy and ensure our global infrastructure scales ahead of demand while maintaining efficiency.

Responsibilities:

Capacity Governance: Drive the end-to-end "Supply vs. Demand" equation for cloud infrastructure. Lead the monthly consolidation of infrastructure forecasts across all platforms.

Infrastructure Efficiency: Partner closely with SREs to understand Cloud FinOps initiatives. Beyond just tracking spend, identify underutilized resources, optimize instance types, and advocate for architectural changes to significantly optimize unit costs and improve infrastructure efficiency.

Peak Demand & Risk Mitigation: Develop and implement contingency models for events or major product launches. Ensure service uptime by strategically managing buffer capacity and identifying potential supply chain or regional pinch points in infrastructure provisioning.

Automation & Tooling Roadmap: Collaborate with Data Engineering to move away from manual processes. Advocate for and help design automated workflows that provide real-time visibility into "burn rates" and capacity buffers, enhancing forecasting accuracy and efficiency.

Executive Influence: Synthesize vast datasets and complex technical telemetry into high-signal narratives and actionable insights for VPs and Directors. Possess the "diplomatic challenger" mindset-the ability to strategically justify large capex while also pushing back on engineering over-provisioning to maintain fiscal discipline.

Onboarding & Metadata Management: Serve as the "Front Door" for new services and platforms. Ensure they are integrated into forecasting tools with correct cost-attribution, scaling logic, and metadata from day one, enabling accurate financial tracking and planning.

Consistently uphold and champion Apple's core principles in all aspects of work, fostering a culture of integrity, innovation, and excellence.

Preferred Qualifications

Strategic Thinking: Demonstrated ability to apply strategic planning principles such as the "70% Rule" (planning for 70-80% utilization to absorb market shocks) and identifying "Skill Shadows" or quantitative gaps in infrastructure and resource planning.

Communication: Strong executive presence with the ability to translate complex technical telemetry and operational data into clear, concise financial ROI and strategic recommendations for senior leadership.

Minimum Qualifications

7+ years of progressive experience in Engineering Program Management (EPM), Infrastructure Planning, or Cloud Infrastructure Financial Operations, preferably within a large-scale, high-growth technology environment.

Technical Breadth: Strong understanding of architecture, and the nuances between compute, storage, and egress costs across various cloud providers and/or private cloud environments.

Data Proficiency: Mastery of data visualization tools (e.g., Tableau) and a strong preference for SQL proficiency to query infrastructure telemetry and financial data directly.

Bachelor's degree in Finance, Economics, Business, Computer Science, or a related quantitative field or related industry experience.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.