Remediation Calculation Specialist

Shape how customer refunds are calculated as our Specialist – Remediation Calculation, building the logic and methodology behind fair, accurate outcomes.

You’ll play a critical role in a large and evolving remediation programme, where accuracy and judgement matter. Working closely with Pricing, Data and Remediation teams, you’ll take ownership of how customer refunds are calculated, building robust methodologies and tools that can stand up to scrutiny and scale. With a significant pipeline of remediation work underway, your work will directly enable fair, consistent outcomes for customers and help move complex issues through to resolution.

This is a permanent full-time role based in multiple locations across Aotearoa New Zealand.

Ngā Mahi Hei Whakatutuki Māu | What You'll Do

• Design and define refund methodologies, documenting assumptions, decisions and limitations to ensure transparency and consistency.
• Build and deliver robust refund calculators that enable remediation to be executed accurately and at scale.
• Partner with Pricing, Data and Remediation teams to determine data requirements and ensure integrity of inputs used in calculations.
• Analyse complex scenarios, applying sound judgement to ensure calculations reflect the nuances of each remediation issue.
• Contribute to improving methodologies and analytics to strengthen consistency, quality and efficiency across remediation activity.
• Support audit and review processes, including peer review, ensuring outputs are accurate, defensible and fit for purpose.

• Strong hands-on experience in pricing, actuarial or quantitative analytics within financial services, with depth in at least one of these areas.
• Deep understanding of insurance pricing concepts and how they translate into real customer outcomes.
• Advanced analytical and problem-solving capability, with the ability to work through complex scenarios and deliver precise, reliable outputs.
• Proficiency in data tools or programming such as SQL, SAS, Python, Power BI or Tableau.
• Ability to clearly communicate complex methodologies and calculations to both technical and non-technical stakeholders.
• Proven ability to manage multiple workstreams while maintaining accuracy in a fast-moving environment.

• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Annual $500 health & wellbeing payment.
• 14 Weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Tā Mātau Ratonga Tautoko | Adjustments & Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

He pitopito kōrero anō mō mātau | More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.