Workforce Operations Analyst (Contract)

Current Workforce Operations Analyst (Contract) Reposted 10 Hours AgoSaved Easy Apply Hybrid New York, NY, USA Easy Apply 50-50 Hourly Junior 50-50 Hourly JuniorFintech • Mobile • Payments • Software • Financial Services • CryptocurrencyContract Workforce Management analyst responsible for administering and optimizing Assembled, producing volume and staffing forecasts, building and refining agent schedules across channels, and monitoring/improving SLA performance both in real time and historically. Works independently with operations leadership to align schedules to demand and drive SLA improvements.Top Skills: AssembledNicePlayvoxVerint