Sr. Cloud Operations Engineer

The Senior Cloud Operations Engineer, Cloud Services supports and manages of the software components of the Tungsten Automation Cloud Solutions technology stack to deliver services to customers. Engineers are expected to provide first-class system operation and support to the Tungsten Automation Software cloud enterprise. The senior engineer must demonstrate technical maturity beyond that of the engineer and be able to professionally communicate with team members, management, other department personnel, third-party vendors, customers, and partners. They must work effectively in a team environment and provide guidance to and share expertise with others in the team. They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of Cloud Solutions customer and partners.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following:

Application Operation Duties

• Respond to requests from other support teams for incident support to manage and resolve incidents requiring intervention at platform process and application levels.
• Technical Application and Customer deployment of software and infrastructure

• Monitor system status, activity, performance metrics and capacity
• Participate in weekly on call rotation to support the incident management process
• Ensure system patches and updates are kept current
• Be first line of contact for daily operations towards our vendors
• Maintain up-to-date records of all system assets and licenses
• Manage cloud technology resources such as compute and storage
• Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents
• Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides

• Act as first among equals and subject matter expert for management of cloud operations
• Deputize as required for the Cloud Operations Manager
• Support and, where appropriate, mentor less experienced members of the team
• Utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

Required Skills

• Monitor system status, activity, performance metrics and capacity
• Participate in weekly on call rotation to support the incident management process
• Ensure system patches and updates are kept current
• Be first line of contact for daily operations towards our vendors
• Maintain up-to-date records of all system assets and licenses
• Manage cloud technology resources such as compute and storage
• Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents
• Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides
• Skills in prompting AI systems and assessing output quality
• Ability to leverage AI to ideate, develop and scale to the needs of the department

• Minimum of 4 years’ proven expertise on both AWS and Azure public cloud services
• Minimum of 5 years’ experience with Linux and or Windows Server
• Microsoft Azure and Amazon Web Services technology
• Experience of working in a Cloud/Software as a Service environment
• Experience with SQL Server and other database technologies
• Comprehensive understanding of networking protocols, technologies, and LAN/VLAN configurations
• Strong technical, analytical, and problem-solving skills
• Excellent written, verbal, and organizational skills
• Ability to demonstrate skills relevant to incident and problem management
• Experience as the principal SME within other technical teams
• Escalate support with outside consultants/vendors when necessary
• Proven experience of having transferred knowledge to and supported other team members
• Prioritize and manage multiple tasks while remaining detail-oriented
• Communicate, in writing and orally, in a professional fashion
• Accurately and professionally document all work