Cloud Engineer (L2)

Job Description:

• Handle mid to complex incidents related to data center infrastructure including network equipment, servers, and storage systems.
• Perform root cause analysis (if possible), troubleshooting, and implement technical solutions to restore services and maintain 99.9% SLA compliance.
• Execute hardware diagnostics, component replacements, and system recovery procedures for GPU servers, storage arrays, and networking equipment
• Act as escalation point for L1 Operations Engineers, providing technical guidance and mentoring
• Collaborate with L3 engineers, vendors, and cross-functional teams on complex problem resolution and infrastructure projects
• Develop and improve SOPs, technical documentation, runbooks, and best practices for data center operations.
• Conduct post-incident reviews and implement preventive measures to reduce recurring issues.

Job Requirements:

• Minimum Diploma/Bachelor's degree in IT, Computer Science, or Electrical Engineering - 2–4 years of experience in data center operations, infrastructure engineering, or server support
• Hands-on experience with enterprise server hardware (GPU servers, storage systems, networking)
• Strong Linux skills: troubleshooting, performance tuning, service and user management
• Solid understanding of data center networking (VLANs, routing, switching, firewalls, load balancers)
• Experience with hardware diagnostics tools, IPMI/BMC, and remote management systems
• Knowledge of ITIL framework, incident management, and SLA-driven operations
• Able to work independently and act as technical reference for L1 team
• Physical ability to perform hands-on work in data center environment

Preferred:

• Hands-on experience with cloud platforms (AWS, GCP, Azure, or Alibaba Cloud).
• Experience with NVIDIA GPU infrastructure or AI/ML server platforms
• Familiarity with liquid cooling systems and thermal management
• Experience with automation tools and scripting (Bash, Python, Ansible)
• Knowledge of storage protocols (NFS, iSCSI, Fibre Channel)
• Certifications in data center operations (DCCA, CDCP) are a plus
• Specific for AI Infrastructure Vacancy:
• Understanding of high-speed interconnects (NVLink, InfiniBand, PCIe)
• NVIDIA certification or equivalent vendor certifications (Dell, HP, Cisco)