Data Centre Operations Technician

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role:

• Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware
• Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc)
• Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring
• Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
• Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test
• Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Mangers to establish a library of supporting procedure documentation

What you’ll need to succeed:

• Proficient in Server, Storage & Network deployment and ongoing break fix support
• Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc
• Experience working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment
• Deep understanding of DCIM tooling and the importance for accurate asset tracking and management – (Particularly NLyte)
• Full UK Driving License and personal car is a must for this position

What we offer:

• Involved in varied projects that make a positive impact on critical services on a local and national level
• Vibrant company culture with a wide range of events and social activities throughout the year
• Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave