Director of Managed Services

At Orion Global Solutions, we're not your typical tech consultancy. As a Salesforce Summit Partner (the highest tier!) and one of the fastest-growing Salesforce partners in the New York Metro area, we bring innovation, speed, and genuine collaboration to every client interaction. But what truly sets us apart? Our people-first culture. We foster an environment where curiosity is encouraged, growth is inevitable, and every voice is heard. At Orion, you're not just part of a company—you're part of something exciting, impactful, and real.

The Role

Orion Global Solutions is seeking a Director of Salesforce Managed Services to lead and scale a high-performing, client-centric delivery function. This role is responsible for owning the managed services offering end-to-end—from team leadership and delivery quality to client success and revenue performance.

This is a player-coach role: you will lead the team and operating model while also remaining billable in a Solution Architect capacity on managed services accounts.

What You'll Be Doing

Managed Services Leadership

• Working with executive leadership to define and sell offerings
• Help to define service tiers, engagement models, and delivery standards
• Manages team utilization, capacity planning, and revenue performance
• Hire, mentor, and grow a team of Solution Architects, Admins, and BAs
• Foster a high-performance, accountable, and collaborative culture
• Implement best practices across Agile delivery and managed services operations

• Act as a hands-on Solution Architect on key or complex accounts
• Lead requirements discussions and translate business needs into solutions
• Guide design decisions (declarative vs programmatic, integrations, etc.)
• Support critical releases, escalations, and solution design reviews

• Serve as the executive sponsor for managed services clients
• Ensure high-quality, consistent delivery across multiple engagements
• Lead strategic roadmap discussions and ongoing optimization efforts
• Proactively identify opportunities for expansion and additional value

• Standardize processes for intake, prioritization, and backlog management
• Ensure effective collaboration across business, technical, and QA teams
• Oversee release management across sandboxes and production environments
• Drive continuous improvement in delivery efficiency and scalability

• Stay current on Salesforce releases and ecosystem trends
• Introduce new service offerings, accelerators, and reusable assets
• Partner with Sales and Leadership to support growth and positioning of managed services

• 10+ years in Salesforce roles, with experience leading teams or delivery functions
• Proven experience in managed services, AMS, or multi-client delivery environments
• Strong understanding of utilization, margins, and delivery operations
• Hands-on experience as a Salesforce Solution Architect
• Strong background in end-to-end implementations and post-go-live support
• Experience with integrations and complex business processes
• Deep understanding of Salesforce capabilities and best practices
• Strong executive presence and stakeholder management skills
• Ability to manage multiple clients while maintaining high service quality
• Experience identifying growth opportunities within existing accounts
• Strong understanding of Agile and SDLC methodologies
• Excellent analytical, problem-solving, and communication skills

• We take care of our people. Our benefits are designed to help you live well—inside and outside of work:
• Competitive health coverage (medical, dental, vision)
• Generous paid time off
• Wellness programs and work-life flexibility
• Community involvement + volunteer opportunities
• Employee recognition and career development support
• A vibrant, supportive culture where we work hard, learn constantly, and celebrate often

If you're passionate about delivering exceptional client experiences, leading dynamic teams, and being part of a company that values innovation and heart—you'll feel right at home at Orion.

Ready to grow with us? Apply now. Let's build something great together.

For Canadian applicants: Candidates must be eligible to travel to client sites in the United States and possess the appropriate documentation to do so.