Bilingual AWS Technical Manager, Cloud Ops (Mandarin)

Job Description

Kavaliro is seeking an experienced Cloud Infrastructure & DevOps Leader for our local Jacksonville client to oversee the reliability, scalability, and security of our AWS-hosted SaaS platforms. This role will play a critical part in supporting rapid business growth by partnering with engineering teams on deployments, performance optimization, and infrastructure strategy. The ideal candidate combines strong hands-on technical expertise with leadership experience and a passion for automation, operational excellence, and continuous improvement.

This is an onsite position based in Jacksonville, FL, working Monday through Friday from 9:00 AM to 6:00 PM.

Responsibilities

• Collaborate with R&D and engineering teams to support system deployments, upgrades, capacity planning, and performance tuning initiatives.
• Manage the day-to-day operations of AWS infrastructure and core SaaS platforms, including monitoring, alerting, incident response, and production support.
• Establish and maintain high-availability standards to ensure the reliability and performance of mission-critical systems while continually enhancing service quality.
• Lead efforts to automate operational processes through CI/CD best practices, improving release efficiency and accelerating incident response.
• Promote Infrastructure as Code methodologies using Terraform and CloudFormation to drive consistency, scalability, and operational maturity.
• Implement and maintain monitoring and observability solutions that provide visibility into system health and proactively identify issues.
• Partner with security teams to enforce standards around system hardening, patch management, access controls, and audit readiness.
• Continuously refine operational processes and establish best practices that strengthen execution and improve organizational effectiveness.
• Provide technical leadership, mentorship, and guidance to team members while fostering a culture centered around accountability, innovation, and continuous improvement.
• Manage on-call processes and ensure timely responses to critical production events and customer-impacting incidents.

Qualifications

• Bachelor's degree in Computer Science or a related technical field.
• 3+ years of hands-on experience managing AWS environments, with at least one year of team leadership or project management responsibility.
• Experience supporting Kubernetes in production environments, including the ability to diagnose and resolve common issues independently.
• Strong working knowledge of Nginx, MySQL, Redis, and Kafka, including configuration, optimization, and troubleshooting.
• Proficiency with Shell scripting or Python for automation and operational tasks.
• Experience implementing Infrastructure as Code using Terraform and/or CloudFormation.
• Familiarity with AWS services including VPC, EC2, S3, IAM, and RDS.
• Experience with CI/CD tools and processes, including platforms such as Jenkins and GitHub Actions.
• Fluent Mandarin Chinese is required to effectively collaborate with overseas headquarters, along with professional English communication skills for the local work environment.
• Demonstrated leadership skills, strong ownership mentality, and the ability to thrive in a collaborative environment.
• Willingness to participate in and oversee on-call rotations to support production availability.

If you're passionate about building resilient cloud platforms, leading high-performing teams, and driving automation at scale, we'd love to hear from you.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Job Requirements

On-Site