EVP of Global Technical Operations

Veritium is a cloud and AI service provider with expertise in high-security and high value commercial environments. The EVP of Global Technical Operations will provide strategic and operational leadership to a distributed technology service delivery department. This role oversees Internal SaaS development delivery, a global staff providing 24x7x365 operations, and Project deployment teams, ensuring optimal performance and reliability across all systems.

The Director will provide strategic direction for staff development, process improvement, and technology evolution while managing day-to-day operational excellence. This role is responsible for ensuring world-class service delivery, operational excellence, and continuous improvement across a global workforce, with significant collaboration and oversight of teams based in India.

The ideal candidate is a seasoned technology leader who excels at building high-performing teams, scaling operations from start-up to maturity, and driving business-aligned innovation.

This is a net-new role and will be responsible for scaling the team and solution quickly.

Key Responsibilities

Leadership & Strategy

• Own our SaaS roadmap and working with Sales on features and function.
• Lead, mentor, and develop global technical teams, including 24x7 NOC, Cloud and AI Engineering, and other operational functions.
• Ensure KPI’s are met through 24x7x365 operational coverage and adherence to SLAs for uptime, performance, and security.
• Develop and execute technology operations strategies that support organizational goals and ensure a stable, secure, and scalable technical environment.
• Foster a culture of accountability, collaboration, and continuous improvement across geographically dispersed teams.
• Partner with Sales to support sales commitments and offerings.
• Develop and report on KPI's senior leadership.

Operations & Service Delivery

• Oversee end-to-end support operations, ensuring high availability of critical systems and exceptional service quality for internal and external stakeholders.
• Implement ITIL-aligned processes, operational best practices, and KPIs to drive performance and efficiency.
• Optimize NOC operations, including ticketing workflows, automation, and user experience enhancement.
• Ensure engineering teams deliver robust solutions for infrastructure, networks, endpoints, and cloud environments and meet Sales committed project timelines.

Strategic Development

• Define and execute a roadmap for our SaaS, cloud and AI practice for growth and modernization.
• Develop strategies for automation, cost optimization, and operational efficiency.
• Foster professional development and succession planning for team members.
• Manage technical certifications required to maintain and ascent key vendor requirements.

Global Collaboration & Travel

• Build strong relationships with offshore and onshore teams, including regular in-person visits to support team alignment, performance management, and project execution.
• Coordinate cross-region communication to ensure consistent standards, governance, and execution across all time zones.
• Champion knowledge-sharing, documentation, and global process standardization.
• Drive cloud adoption efforts as part of the pre-sale's effort for our cloud operations solution.
• Candidate should be willing to be in office one day a week.

Qualifications

• 10+ years of progressive experience in IT operations, technical management, or engineering leadership roles.
• Experience with start-up culture and hustle.
• Demonstrated experience leading global or offshore teams, including significant engagement with India-based operations.
• Strong knowledge of cloud technologies including AWS, Azure and GCP, IT service management, and modern support operations.
• Proven ability to drive organizational change, improve processes, and scale operations in fast-paced environments.
• Excellent communication, interpersonal, and stakeholder management skills.
• Willingness and ability to travel internationally frequently (India and others).

Preferred Skills

• ITIL certification or experience implementing ITIL frameworks.
• Experience in scaling start-up operational teams with globally distributed team members.
• Strong understanding of devops, CI/CD pipelines and modern cloud management practices.
• Ability to balance strategic thinking with hands-on operational leadership.
• Familiarity with compliance frameworks (SOC 2, ISO 27001, etc.).

Compensation.

This role is a variable compensation with a base salary of $185,000 and quarterly performance-based component. Aggressive KPI’s to scale and meet sales demand will be integral to this role. The ideal candidate will thrive in a high-pressure, fast-moving start-up environment where exceptional compensation is awarded based on meeting exceptional goals.