Technical Onboarding Engineer

Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter.

Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business.

Our Vision

At Neo4j, we have always strived to help the world make sense of data.

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

About The Job

Neo4j Technical Onboarding Engineers play a critical role in supporting our enterprise customers early in their journey to ensure the absolute success of their architectural foundations. As a Technical Onboarding Engineer, you will bridge the gap between a signed contract and a production-ready ecosystem. You will serve as the trusted technical advisor, leading new customers through critical infrastructure milestones—including cloud provisioning, security hardening, networking, data modelling, and application integration.

Sitting at the heart of our customer-first culture, you will shape tailored onboarding blueprints, orchestrate complex delivery workstreams, and guarantee a predictable, accelerated time‑to‑value. For our fully managed AuraDB cloud customers, you will leverage automation to optimise data modelling, enterprise connectivity, and application health. For self‑managed environments, you will apply rigorous Infrastructure-as-Code (IaC) and platform engineering practices to deliver secure, resilient graph clusters across hybrid and multi-cloud architectures.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a highly technical, customer-facing role (e.g., Onboarding Engineering, Customer Success Engineering, DevOps/Platform Engineering, or Technical Consulting).
• Hands-on experience with production workloads in at least one major cloud provider ecosystem (AWS, Azure, or Google Cloud).
• Deep technical proficiency in core networking infrastructure, including VPC/VNet architectures, routing protocols, peering, and PrivateLink/Private Endpoints.
• Proven track record implementing Enterprise Identity and Access Management (IAM), including SSO (OIDC/SAML) and Role-Based Access Control (RBAC) design.

• Strong proficiency in Infrastructure-as-Code (IaC) utilising Terraform, alongside configuration management tools like Ansible.
• Experience with Linux administration, containerisation, and orchestration platforms (Docker, Kubernetes, or managed container environments).
• Hands-on experience with graph databases (ideally Neo4j) and proficiency in database querying and performance tuning (e.g., Cypher query optimisation).
• Familiarity with modern observability stacks (Grafana/Prometheus, Datadog, CloudWatch, Splunk) and enterprise data movement frameworks (ETL/CDC platforms).
• Exposure to cloud compliance frameworks (SOC 2, GDPR, HIPAA) and data residency deployment patterns.

• Lead complex technical discovery sessions with enterprise customers to align on success criteria, KPIs, milestones, and mitigation strategies for project risks.
• Guide the instantiation of Neo4j AuraDB environments or self-managed clusters across AWS, Azure, and GCP, establishing secure network architectures utilizing private endpoints and IP allow lists.
• Implement baseline system hardening, TLS/SSL termination, encryption-at-rest protocols, and enforce least-privileged access through enterprise SSO and RBAC configurations.
• Architect robust data ingestion pipelines (bulk imports, stream processing, Change Data Capture) and advise development teams on Neo4j driver optimization, connection pooling, and retry logic.
• Assist customers in configuring enterprise observability tools for logs and metrics, while delivering best-practice workshops on Cypher query performance and backup/restore planning.
• Produce high-quality technical deliverables—including architecture diagrams, Architectural Decision Records (ADRs), and a next-step backlog—to seamlessly transition customers to Professional Services and Cloud Operations teams.
• Synthesise field insights and lessons learned to continuously iterate and optimise Neo4j’s global technical onboarding methodology and frameworks.