Experience Insights Analyst
Indexed description
New York Life Insurance Company Experience Insights Analyst Reposted 2 Hours AgoSaved Hybrid 2 Locations 59K-84K Annually Mid level 59K-84K Annually Mid levelArtificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsAnalyze end-to-end advisor and client journeys to identify friction, root causes, repeat contacts and rework. Translate interaction and operational data into prioritized, actionable insights, partner across Quality, Operations, Training and Leadership to drive improvements, and create executive-ready dashboards and summaries that demonstrate linkage between insights and business outcomes.Top Skills: Call AnalyticsDashboardsInteraction IntelligenceOperational Reporting ModelsSpeech Analytics
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