Senior Marketplace Operations Manager

About the Role

The Marketplace Operations team balances supply and demand to keep our platform efficient and reliable. Based in Japan, this role bridges our commercial teams (Sales, Account Management) and our Product and Operations teams to drive marketplace strategy for our largest enterprise brands. You will translate merchant challenges into marketplace solutions and lead high impact projects to grow our strategic accounts as the technical expert both sides trust and rely on.

Your Impact in Role

• Own the marketplace strategy for key enterprise brands, optimizing marketplace levers to support account growth in partnership with sales and account management - without directly managing merchants.
• Scope, lead and execute high impact projects end to end, coordinating across teams, tracking post-launch performance, evaluating impact and proposing improvements.
• Train and equip commercial teams (Sales, CSMs, Account Managers) with marketplace knowledge and data-driven narratives for merchant conversations.
• Configure and optimize marketplace products - delivery zones, dispatch tools, reliability systems - to achieve merchant-specific outcomes.
• Manage operational workflows including performance reporting, incident response, and emergency marketplace adjustments.
• Exercise commercial judgment in senior forums - challenge requests that conflict with marketplace health, backed by data, and find creative alternatives.
• Operate with high autonomy: manage trade-offs, set priorities, and represent operations in leadership settings.

• Professional fluency in English and strong stakeholder management and communication - able to influence across cross-functional teams.
• Experience in operations, strategy, or project management in a fast-paced environment with cross-functional execution.
• Proficiency in SQL and Spreadsheets. Able to conduct data analysis at different levels (city, geo, store, etc.) to inform decisions.

• Business-level or native Japanese to engage with local stakeholders and partners.
• Advanced data skills (Python, Tableau) for deep-dive analysis and reporting.
• Experience with AI tools to streamline operational workflows.
• Background in marketplace dynamics, enterprise merchant operations, or strategic account growth.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.