IT Cloud Specialist

The Cloud Specialist assists in the support, and administration of the software components of the Tungsten Automation IT Cloud technology stack. Engineers are expected to provide first-class system operation and support of the Tungsten Automation IT cloud enterprise. They must demonstrate technical maturity and be able to professionally communicate with team members, management, other department personnel, third-party vendors, and partners. They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of the organization.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following:

• Installs, integrates, and maintains the security system and supports new and existing multi-tenant corporate cloud systems related to Azure, AWS and O365.
• Installs, integrates, and maintains the telecoms and call center systems: Amazon Connect, Session Border Controllers, Avaya, Salesforce Service Cloud Voice, MS Teams Voice.
• Designs, plans, and manages deployment of new and multi-specialty technologies
• Plans, designs, and implements Active Directory configuration changes
• Monitors and administers appropriate systems to ensure systems and services availability and peak performance, and modifications to existing environments are effective and efficient
• Manage, configure, and optimize core M365 services including SharePoint Online, Teams, and OneDrive.
• Oversee tenant‑wide settings, policies, and service configurations to ensure stability and performance of our M365 tools.
• Administer identity and access/permissions management for our M365 tools, including conditional access and role‑based access controls.
• Implement and maintain security controls such as Data Loss Prevention (DLP), retention policies, sensitivity labels, and threat protection.
• Monitor and respond to security alerts, audit logs and compliance center notifications.
• Develop and enforce governance standards for Teams, SharePoint, and collaboration tools.
• Support and troubleshoot daily M365 related user issues through incoming tickets in our Helpdesk system (Zoho).
• Lead advanced troubleshooting for complex M365 issues across services and integrated systems.
• Own and drive daily troubleshooting activities and engage with MS customer/application support teams on various topics via tickets as necessary.
• Documents all systems procedures, systems practices, job responsibility and job processes
• Decision Making- Selects from multiple procedures and methods to accomplish tasks.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
• Manage operating systems and end user software.
• Manage user accounts, permissions, and access rights within Azure Active Directory and On-premises Active Directory.
• Manage communications, including, e-mail, IM, Teams calling, etc.
• Analyze system, server, and application performance.
• Create and maintain diagrams, knowledge articles, and other documentation as it relates to systems configuration.
• Create shell scripts as required for automation and to expedite any process.
• Check service desk database for entries on enterprise applications or server resource issues; prioritize and respond to help desk tickets as appropriate.
• Provide follow up services to ensure satisfaction and resolve issues.
• Provide advice and recommendations to management on processes and techniques required for improved work operations.
• Serve as an escalation point for Business Stakeholders.
• Ensure high availability and reliability through proactive monitoring and maintenance.
• Own and drive continuous data cleanup activities to ensure appropriate storage capacity availability in SharePoint Online.
• Plan and execute migrations (e.g., SharePoint, file shares, identity systems) to Microsoft 365.
• Drive modernization initiatives such as automation, cloud adoption, and Zero Trust alignment.
• Collaborate with cross‑functional teams to deliver new features, integrations, and service improvements.
• Support migration, decommissioning, and shutdown activities of legacy on-premises systems.
• Develop and maintain PowerShell scripts to automate administrative tasks and reporting.
• Implement workflow automation where possible using Power Automate, Graph API, or other M365 tools.
• Create and maintain detailed documentation for configurations, procedures, and governance policies.
• Establish best practices for service usage, lifecycle management, and operational standards.
• Act as a subject matter expert and advisor to IT leadership on M365 strategy and roadmap.
• Support and maintain disaster recovery and backup plans for Microsoft 365 services such as SharePoint Online and OneDrive.
• Provide technical guidance across the organization.
• Partner with infrastructure, security, networking, and application teams to ensure cohesive system design.
• Develop and customize Microsoft 365 activity reports.

Qualifications

Required Experience

This Position Requires The Following Education And Experience

• Four-year university degree or college diploma in the field of computer science and/or 4-7 years equivalent work experience.
• Subject matter expert of Office 365, Azure Security Center, Azure, AWS, VMware, MS Group Policy, Active Directory, Azure IaaS, and PaaS
• Subject matter expert of Amazon Connect, Session Border Controllers, Avaya, Salesforce Service Cloud Voice, MS Teams Voice
• Good knowledge of networking including Zero-trust models
• Good knowledge of application and infrastructure security solutions
• Understanding of email routing and security.
• Skills including vSphere, vCenter, Windows Server, Storage, Cisco, Linux, automation, Microsoft Defender suite, Office 365, Azure, AWS, DNS, Backup & Storage
• Well-developed network technical skills. Skills in organizing and presenting information, proposals etc.
• Ability to plan and carry out virtually all typical assignments within network and IT systems administration.
• Ability to build effective relationships within the organization.
• Hands‑on experience administering Microsoft 365 and related cloud technologies in a multinational organization
• Understanding of integration between M365 and third‑party applications, security tools, and mobile device management
• Strong understanding of identity and access management, including conditional access, MFA, SSO and RBAC
• Advanced PowerShell scripting skills for automation, reporting, and bulk administration
• Experience with Microsoft Graph API, Power Automate, or other automation frameworks
• Ability to troubleshoot complex issues and communicate solutions clearly to both technical and non‑technical stakeholders
• Well-organized personality with strong ability for critical thinking and attention to details
• Experience with working in global environments through different time zones
• Excellent analytical, problem-solving, communication and stakeholder engagement skills
• Ability to work independently and in a team environment
• Ability to lead projects, collaborate across teams, and communicate technical concepts clearly
• Solid experience on different file share techniques (SPO, OneDrive; traditional file shares) and Azure AD management
• Strong documentation, planning, and organizational skills
• Basic knowledge of AI techniques and AI-enhanced productivity tools

• Microsoft 365 Certified (nice to have): Enterprise Administrator Expert (highly valued) / Messaging Administrator / Teams Administrator / Security Administrator
• Azure or Cloud Administrator Associate (a plus)
• ITIL Foundation or similar service management certification
• Experience in a SaaS or software‑driven environment
• Knowledge of Microsoft Intune/Endpoint Manager