Customer Success Manager

We're Hiring: Customer Success Manager

Join our global team as a Customer Success Manager and play a key role in helping our customers achieve long-term success with our SaaS solutions. We're looking for a customer-focused professional with a strong background in SaaS customer success, account management, and revenue growth.

Key Responsibilities

• Own and manage a portfolio of customer accounts, driving retention, customer satisfaction, and long-term value.
• Identify expansion opportunities and generate revenue through upselling and add-on sales.
• Build strong, trusted relationships with customers to understand their evolving business needs.
• Collaborate with sales, product, and support teams across multiple regions to deliver a seamless customer experience.
• Monitor account health, product usage, and adoption metrics, taking proactive action to ensure customer success.
• Drive customer renewals and help maximize account growth opportunities.

Requirements

• 3–5 years of experience as a Customer Success Manager in a SaaS company.
• Proven track record of driving customer retention, renewals, sales, and revenue growth.
• Strong proficiency with CRM and work management tools such as Salesforce, monday.com, or similar platforms.
• Solid technical aptitude with a strong understanding of SaaS products and technology.
• Excellent communication, relationship-building, and customer management skills.
• Comfortable working in a distributed global team across multiple time zones.

Work Setup

• 100% Work From Home
• Full-Time Position
• Working Hours: Aligned with Israel business hours.

Salary

• USD 8-9 per hour

Originally posted on Himalayas