Site Reliability Engineer III - Eng

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About The Role

Site Reliability Engineers at UKG are critical members of the engineering organization, responsible for ensuring that software systems are reliable, observable, and safe to operate at scale.

This role operates within a small, senior SRE team that works closely with product and engineering teams. Engineers are expected to reason about systems and trade-offs, challenge assumptions respectfully, and design solutions with operability and long-term sustainability in mind — not just delivery speed.

This is a hands-on engineering role with real production responsibility.

Job Responsibilities

• Engage in and improve the full lifecycle of services from conception to end-of-life, including system design input, operational readiness, and capacity planning
• Define and evolve standards and best practices related to system architecture, service delivery, metrics, and operational automation
• Own the management and health of multiple environments, including provisioning, consistency, lifecycle, and operational readiness
• Partner with engineering teams to support delivery and operability, providing guidance, tooling, and frameworks that scale beyond one-off requests
• Improve system reliability, application delivery, and operational efficiency through automation, post-incident reviews, and continuous learning
• Treat operational problems as software engineering problems, with a focus on reducing toil and increasing clarity
• Own the operational impact of changes, including observability, rollback readiness, and on-call safety
• Actively participate in incident response and on-call rotations
• As a senior engineer, lead by influence, mentor others, and contribute to architectural and operational decision-making

• We value clear thinking over heroics
• We expect engineers to challenge ideas — including those from peers and managers — respectfully and constructively
• We optimise for sustainable delivery, not short-term speed
• We use AI-assisted tools to reduce cognitive load and accelerate understanding, while engineers retain full ownership of decisions

• 4+ years of hands-on experience in engineering, cloud, or reliability-focused roles
• Hands-on experience with AWS in production environments is required. Exposure to GCP is a plus for future platform evolution.
• Experience operating or supporting customer-facing systems at scale
• Ability to write and maintain production-quality code or automation (e.g. Python, JavaScript, Java, Go)
• Strong understanding of version control, CI/CD concepts, and system reliability fundamentals

• Experience with containerized or distributed systems
• Experience with modern delivery and observability tooling, such as: Terraform, GitHub Actions, Kubernetes, MongoDB and Grafana
• Knowledge of infrastructure, networking, and security fundamentals
• Experience with observability concepts (metrics, logs, tracing)
• Comfort working in distributed teams across time zones
• Demonstrated ability to reason about failure modes and operational risk

• 25 days of annual leave;
• Medical and Dental coverage
• U choose program – €325 every quarter to be spent on eligible items.
• Life, AD&D, Disability & critical illness coverage
• Employee Assistance Programs available 24/7;
• Fertility support
• Adoption assistance;

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation In The Application And Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is €58,000.00 to €78,300.00. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits