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Amarel Linkedin · Posted 6d ago

Technical Systems Engineer

Florida, United States

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Indexed description

Technical Systems Engineer – RTCC Decision Intelligence Platform

Fort Lauderdale, FL

Salary Range: $70,000 – $80,000


About the Role

We are seeking a highly skilled Technical Systems Engineer to deploy, configure, integrate, maintain, and support mission-critical Decision Intelligence and Real-Time Crime Center technologies. The engineer will be responsible for ensuring the operational availability of systems supporting police commanders and emergency response decision-makers.


Key Responsibilities

  • Install, configure, and maintain RTCC platforms.
  • Integrate enterprise systems including: CAD / RMS / GIS, Video Management Systems (VMS) & CCTV, ALPR & IoT Sensors, Drone platforms & Mobile applications, AI and Decision Intelligence platforms
  • Configure APIs and middleware integrations.
  • Monitor system performance and availability.
  • Troubleshoot hardware, software, network, and application issues.
  • Support cloud and on-premise deployments.
  • Implement cybersecurity controls and system hardening.
  • Perform upgrades, backups, disaster recovery testing, and maintenance.
  • Provide Tier-2 and Tier-3 technical support.
  • Assist with customer demonstrations, testing, and user training.
  • Document architectures, configurations, and operational procedures.


Required Qualifications

  • Education: Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent experience.
  • Experience: 5+ years supporting enterprise IT systems.
  • Strong core technical experience with: Windows Server & Linux, Networking & Virtualization, Databases (SQL) & REST APIs, Cloud platforms (Azure/AWS)
  • Proven experience integrating enterprise applications.
  • Strong troubleshooting skills.
  • Solid understanding of cybersecurity principles.


Preferred Qualifications

  • Experience with public safety systems and GIS platforms.
  • Knowledge of AI platforms and Decision Intelligence.
  • Experience with Docker and Kubernetes.
  • Knowledge of scripting (PowerShell, Python).
  • Familiarity with SOC environments, RTCCs, or emergency operations centers.


Success Profile

  • Analytical thinker with strong troubleshooting skills.
  • Customer-oriented and self-motivated.
  • Excellent communicator and team player.
  • Able to work during operational incidents and after-hours support when required.
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