QA Lead, Risk Operations
Indexed description
Current QA Lead, Risk Operations Reposted 22 Hours AgoSaved Easy Apply Hybrid New York, NY, USA Easy Apply 95K-130K Annually Mid level 95K-130K Annually Mid levelFintech • Mobile • Payments • Software • Financial Services • CryptocurrencyLead and expand the QA program for disputes and broader Risk Operations, govern BPO QA, run calibrations, maintain scorecards, analyze QA findings for trends and compliance (Reg E/Reg Z/CFPB), produce performance reporting, support audits, and partner with Operations, Compliance, and L&D to drive corrective actions and training.Top Skills: AssembledQualtricsZendesk
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