Forward Deployment Engineers

The Forward Deployment Engineer (FDE) is a client-facing, hands-on engineering role at the intersection of software development, AI deployment, and solution consulting. Working directly with enterprise customers across the UK and Europe, FDEs design, build, and deploy scalable, production-grade solutions that integrate Ithina’s platform into real-world operations.

This role bridges product innovation and customer impact—translating complex business requirements into robust, high-performance systems in live environments.

Principal Accountabilities

Custom Solution Development

• Design and build integrations, APIs, AI models, and automated workflows aligned to client requirements and business outcomes.

• Deploy and scale solutions into secure, production environments, including cloud infrastructure, data pipelines, and system integrations.

• Troubleshoot live systems, resolve complex technical issues, and optimise performance, reliability, and scalability.

• Lead technical workshops, gather requirements, and act as a trusted advisor to both technical and business stakeholders.

• Deliver training, documentation, and knowledge transfer to ensure sustained adoption and client self-sufficient.

• Successful delivery of client deployments on time and to specification
• System performance targets (e.g., uptime, latency, scalability benchmarks)
• Customer adoption and usage growth post-deployment
• Contribution to pre-sales and solution design influencing revenue growth
• Customer satisfaction (e.g., NPS, retention, expansion opportunities)
• Establishment of scalable delivery best practices and Centres of Excellence

Knowledge & Experience

• Technical Mastery: Full-stack development (Python, TypeScript, Java), cloud platforms (AWS, GCP, Azure) AI/ML systems, distributed systems and data pipelines
• Problem Solving: Ability to work with incomplete specifications, rapidly prototype and iterate solutions
• Communication & Empathy: Translate complex technical issues into business language and manage client expectations
• Business & Compliance Awareness: Understand operational constraints, ROI-driven design ad regulatory frameworks like GDPR
• Ownership & Adaptability: Manage end-to-end deployments with autonomy, balancing multiple priorities

Technical Delivery & Engineering Excellence

• Ability to design, build, and deploy scalable, production-grade systems
• Strong full-stack and cloud engineering capability
• Understanding of AI/ML integration and data pipelines
• Focus on reliability, performance, and security

• Comfortable working with incomplete or ambiguous requirements
• Ability to diagnose complex system issues in live environments
• Structured, hypothesis-driven troubleshooting approach

• Strong focus on delivering measurable business value
• Ability to understand customer operations and pain points
• Builds trust as a technical advisor

• Explains complex technical concepts in simple, business-friendly terms
• Facilitates workshops and stakeholder discussions
• Manages expectations effectively across technical and non-technical audiences

• Works effectively across product, engineering, sales, and client teams
• Influences without authority
• Navigates multiple stakeholders and priorities

• Takes end-to-end responsibility for solution delivery
• Proactive in identifying risks and driving resolution
• Comfortable operating autonomously in client environments

• Quickly learns new technologies, domains, and client environments
• Comfortable switching between projects and contexts
• Thrives in fast-paced, evolving environments (e.g., AI, IoT,

• Opportunity to drive growth in a high‑visibility role within a rapidly expanding global technology company.
• Work with some of the world’s most innovative and recognizable retail brands.
• Be part of a collaborative, ambitious team shaping the future of in‑store digital transformation.