AI Ops Engineer

THE ROLE

We’re looking for a hands-on and forward-thinking AI OPS Engineer.

In this role, you will be supported by a dedicated team, equipped to aid your success and bolster our rapid growth. At Critical, we deliver software solutions and consulting in complex, business-critical environments aimed at assisting our clients in achieving their business objectives through cutting-edge software solutions.

The ideal candidate will help drive the adoption of Generative AI across our internal processes, building and maintaining AI-powered solutions that improve operational efficiency across various departments. You will work hands-on to design, implement, and iterate on AI tooling, collaborating closely with stakeholders to understand their needs and turn them into working solutions.

What You'll Do

• Build, test, and deploy AI-powered solutions and automations that support internal teams, using existing tools and frameworks.
• Help translate the internal AI Ops roadmap into working solutions, contributing technical input along the way.
• Identify and resolve technical issues, bugs, and blockers as they arise during development and deployment.
• Work closely with team members across various departments to understand their processes and needs, and adapt solutions accordingly.
• Monitor and iterate on deployed AI solutions to keep them reliable and useful over time.

• You adapt fast and turn sharp, critical thinking into good decisions for the project.
• You are genuinely curious and challenge what needs to change and make bold calls.
• You see AI as the biggest shift of this generation and you want to be part of shaping it.
• When there is no map, you start drawing one rather than waiting for someone else to.

• Bachelor's or Master's in Computer Science, AI, Machine Learning, or a related field.
• 5+ years of experience in software development, with hands-on exposure to Generative AI tools and applications.
• Solid coding skills and familiarity with building and integrating AI-powered features or automations.
• Clear oral and written communication skills for working with teammates and stakeholders.
• Practical, detail-oriented approach to debugging and improving technical solutions.
• Ability to manage your own tasks and prioritize effectively, even with some ambiguity.
• A natural interest in AI techniques — old and new — and how they apply to real business problems.

• We invest in the people who make it all possible. Here's what that looks like in practice.
• Private health insurance.
• Employee Assistance Programme (mental health, legal, financial support).
• Home office support.
• Extra holidays: 2 additional days after year one, more as time goes on.
• Extra parental leave: 2 additional months fully paid.
• Gradual return-to-work support: We’ll help you ease back from long breaks.
• Sabbatical programme for long-term employees.
• Training, mentorship, and growth opportunities: we'll invest in where you want to go next.

Every day we work on missions across industries as diverse as aerospace, space, defence, transport, telecoms, government, energy, finance, and healthcare. Building better and safer isn’t a slogan. It’s how we show up in the world.

Critical Software is proud to be a Benefit Corporation. A Benefit Corporation differs from a standard corporation (C-Corporation): It is a for-profit business entity, legally defined in the US and other jurisdictions, whose legally defined goals include the positive impact on society, workers, the community and the environment, in addition to profit.

We are an equal opportunity workplace and committed to allow candidates with disabilities or neurodevelopmental conditions to prove their competencies to their full potential. We are willing to move the barriers that may prevent you from demonstrating that you are the right candidate for this role, so please let us know if you need some adjustment in your recruitment process.

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