Client Account Executive

Job Type: Full-Time

We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health. Key Responsibilities

- Customer Retention & Risk Management - Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth). - Proactively identify and mitigate at-risk accounts, ensuring long-term customer success. - Monitor customer health scores, product adoption, and renewal risks. - Upsell & Expansion - Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business. - Effectively manage the upsell pipeline, ensuring a formalized sales process is followed. - Add revenue to the overall book of business through existing customer growth. - Executive-Level Customer Communication - Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals. - Ensure consistent communication with customer executives to strengthen long-term partnerships. Qualifications and Experience

- 3+ years of experience in account management, customer success, or sales - Experience selling into HR decision makers and navigating complex stakeholder environments - Experience selling SaaS or a subscription-based business required. - Strong experience with CRM (Salesforce preferred) and customer success data analysis - Exceptional executive communication skills, with the ability to influence at all levels. Benefits:

-Work from anywhere within the US for most roles-Competitive Salary -Medical, Dental, and Vision Insurance -Flexible PTO -401K - 100% vested with ~4% match -12 Paid Holidays -Company Laptop -Reimbursement for home office expenses -Employee Referral Bonuses -Short-Term and Long-Term Disability Insurance -FSA & HSA Options -Life Insurance -Personal and Professional Development -Employee Assistance Program (Mental Health) -Parental Leave + baby bonus

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/client-account-executive-bizlibrary