Remote Client Operations Manager for Legal Services Company

# Remote Client Operations Manager for Legal Services Company

## Position Overview

A founder-led, tech-enabled legal-medical services company is looking for a Client Operations Manager to own end-to-end case coordination and act as the operational backbone linking law firms, insurance carriers, and medical experts.

The business is early-stage and lean, where one person owns broad operational scope and effectively runs their own workflow like a mini-GM. Transactions are high-dollar and high-stakes, the audience is legal and medical professionals, and the culture rewards ownership, precision, and resourcefulness over rigid process.

## Work Schedule & Compensation

**Work Schedule:** Eastern Time | 9:00 AM – 5:00 PM ET, 100% overlap required (Monday–Friday)

**Compensation Range:** $3,000 - $3,500 USD/month based on experience

**Locations:** Eastern Visayas, Central Luzon, Mexico City, Bogotá, São Paulo, Cape Town (Work from anywhere in LATAM or the Philippines)

## Key

Responsibilities

Day-to-day, this role owns: - High-volume, multi-channel queue of active cases across email, phone, and portal - Invoicing, scheduling, and coordination - Building or repairing trackers and processes that keep everything moving

Success means the founders no longer have to chase confirmations or invoices — they fully trust that day-to-end case management is handled, freeing them to focus on growth.

## Must-Have Requirements

- 4+ years owning a high-volume queue of cases, accounts, or client relationships end-to-end in a B2B services environment - Proven experience managing high concurrent volume across multiple channels (email, phone, client portal) - Hands-on ownership of money-adjacent workflows (invoicing, billing, or claims/case financial coordination) under zero-defect accuracy requirements - Track record of building or repairing a tracker, SOP, checklist, or workflow process from scratch - Proficiency with Excel and Outlook plus at least one CRM, case-management, or client-portal system - C1+ English (CEFR) — written and spoken at near-native, mastery level for direct communication with US attorneys and medical professionals - Availability to work 9:00 AM – 5:00 PM ET with 100% overlap

## Nice-to-Have Requirements

- Domain exposure to medicolegal, legal services, IME, medical records, insurance, or claims coordination - Experience at an early-stage startup or lean, founder-led services business with broad individual operational ownership - Experience coordinating directly between external professional stakeholders (law firms, medical providers, insurance carriers) - Demonstrated ability to rapidly learn bespoke or proprietary internal tools and systems - Documented promotions or expanding scope within a single organization

## Benefits

- Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide

## Recruitment Process

1. Application 2. Screening 3. Skills Assessment 4. Topgrading Interview 5. Client Interview 6. Job Offer 7. Client Onboarding

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/remote-client-operations-manager-for-legal-services-company-pearl-talent