EU FBT Fulfillment Operations Project Management Officer - TikTok Shop

Responsibilities

About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

- End-to-End Operations & KPIs: Oversee the daily operations of TikTok Shop EU FBT (warehousing & last-mile), establishing and monitoring core KPIs (e.g., dispatch rate, inventory accuracy, CPO) to optimize fulfillment performance;
- SOPs & Process Improvement: Drive the implementation of standard operating procedures (SOPs) across all warehouses and establish health monitoring mechanisms to ensure continuous process optimization;
- Mega Campaign Execution: Collaborate with Commercial and S&OP teams to design and execute capacity, manpower, and operational assurance plans for major promotional events (e.g., Black Friday, Summer Sale);
- Project Management (PMO): Lead the end-to-end delivery of complex FBT projects (e.g., new warehouse launches, system rollouts) by managing milestones, WBS, resources, and post-project reviews;
- Cross-Functional Collaboration: Align with cross-functional stakeholders-including Product/Tech, Logistics, Merchant Operations, and Service Providers-to ensure transparent and high-quality project execution;
- Exception & Risk Management: Monitor fulfillment anomalies, establish SLAs for issue escalation, develop contingency plans for systemic risks, and drive Root Cause Analysis (RCA) with the QC team;
- Data-Driven & System Optimization: Build data dashboards to visualize metrics, propose WMS/OMS system enhancements, and leverage data to drive strategic decisions on network and inventory planning.

Qualifications

Minimum Qualification(s):
- Bachelor's degree or above, preferably in Supply Chain, Logistics, Industrial Engineering, or Business-related fields;
- Strong operational control capabilities combined with excellent project management skills (PMO mindset).
- Familiar with EU and UK e-commerce warehouse operations (Inbound/Inventory/Outbound) and last-mile delivery networks (e.g., DPD, GLS, local LSPs);
- Highly data-sensitive and proficient in Excel, SQL, and BI tools.

Preferred Qualification(s):
- Experience working closely with logistics operations, merchant management, and customer service teams in Europe.
- Familiarity with European logistics regulations, including dangerous goods handling and compliance management.
- 2.5+ years of experience in e-commerce fulfillment, warehousing/delivery, or supply chain. Experience with TikTok Shop, Amazon FBA, or cross-border e-commerce is highly preferred;