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Infosys Themuse · Posted 12d ago

UNIX-SQL Support

Mexico City Mid level

Data and Analytics Themuse
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Indexed description

Request:

  • Excellent verbal and written communication skills
  • Experience around 2-4 Year minimum related to L2 production support experience
  • Experience of working in a global team.
  • Excellent organization and coordination skills.
  • Strong problem-solving skills and an ability to learn rapidly on-the-job.
  • Self-motivated, ability to identify and resolve issues with minimal oversight.
  • Experience in financial services is plus.
  • Cloud Application and respective infrastructure Knowledge is a plus.
Technical Expertise: ->
  • Programming and scripting of operational administration tasks in Unix & SQL
  • Scripting: Basic knowledge of Shell/Python/PowerShell for automation and log analysis.
  • Familiarity with any tools such as Splunk, Grafana, Pagerduty, WatchTower, Checknanny or AppDynamics.
  • Experience with tools like ServiceNow, Jira or Remedy for incident and change management.
  • Networking Basics: Understanding of DNS, IP, firewalls, load balancers, ports etc
Willing to work under pressure: ->
  • Actively supported troubleshooting and outages in coordination with engineering, developer teams, and outage management
  • Proactively identify problems, suggest fixes, and work towards ultimate resolution
  • Previously worked in a large organization or with international teams across multiple time zones and possible rotation in weekends
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