Program Manager

Employer: Uber Technologies, Inc.

Job Title: Program Manager

Job Location: Chicago, Illinois

Job Type: Full Time

Rate of Pay: $118,000 to $144,000 per Year

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits .

Duties: Build a best-in-class, standardized program responsible for coordinating and implementing across regions within a time-sensitive environment to enable delivery on operational critical metrics. Develop an in-depth understanding of customer experience by incorporating quantitative and qualitative insights. Collaborate within the team and other teams to consolidate different viewpoints, clarify problem statements, identify strategy, and develop high-impact solutions. Establish processes and performance management systems to improve customer experiences associated with remediation and recovery when a false positive occurs on refund and appeasements decision making. Provide project and key partner alignment on initiatives to ensure they are connected to the larger customer support and product goals; ensuring projects are properly defined and scoped with charters that include well-written problem statements and quantifiable goals and baseline data. Develop a reporting cadence on performance, trends, and projects designed to standardize, improve processes, and enable better performance of the program. Find opportunities in our processes and operational models, driving strategic projects aimed at making improvements with global impact. Serve as a critical thought partner in developing a best-in-class experience for the customer. May telecommute.

Employer will accept a Bachelor's degree in Project Management, Digital Media, Production Operations, or related field and 2 years of experience in the job offered or in a related occupation.

Position requires 2 years in:

1. Analyzing data to make customer-focused decisions and to facilitate behavior change;
2. SQL;
3. Experience with process design and optimization, program management, customer support strategies, financial fraud management, and quality assurance;
4. Stakeholder engagement and alignment;
5. Financial management systems (i.e., using dashboards and queries to track monetary movement, detecting spikes, adjusting policies, or identifying tech issues with partner teams to reduce spend);
6. JIRA for tracking workload and filing requests with partner teams;
7. RAPID, RACI, and GANTT chart models to structure alignments across teams;
8. Tableau and lookerstudio for collating insights from dashboards.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.