Strategic Operations Manager

About the Role

Strategic Operations - Retail Mexico is responsible for building a reliable, scalable retail marketplace across Mexico.

In this role, you will identify, develop, and scale high-impact initiatives that improve marketplace reliability, fulfillment performance, cost efficiency, and the overall user experience. You will also own inventory and logistics operations, helping build the operational foundations needed to support the continued growth of the Retail business.

You'll work closely with Product, Finance, and external partners to design and scale operational solutions across the country.

What You'll Do

• Lead cross-functional strategic initiatives that improve marketplace reliability, logistics performance, fulfillment efficiency, operational scalability, and overall marketplace quality.
• Own business performance across key Retail initiatives by using forecasting, unit economics, and operational insights to drive measurable impact.
• Manage core Retail operations across Mexico, ensuring reliable inventory management, accurate forecasting, merchant compliance, and scalable operational processes.
• Identify and implement opportunities across logistics, procurement, and fulfillment to improve reliability, efficiency, and cost effectiveness at scale.
• Build dashboards, reporting frameworks, and operational playbooks that enable performance tracking and support scalable execution across the Retail business.

Basic Qualifications

• At least 3 years of experience in marketplace operations, strategy, analytics, consulting, or a related field.
• Advanced Excel or Google Sheets skills, with demonstrated experience using data to solve complex business problems and drive operational decisions.
• Basic/Intermediate SQL experience is a MUST for this role.
• Fluency in Spanish and professional proficiency in English, with the ability to communicate effectively and influence cross-functional stakeholders.

Preferred Qualifications

• Experience in retail, grocery, e-commerce, marketplaces, or on-demand fulfillment environments.
• Proven experience leading cross-functional initiatives and delivering measurable improvements in operational performance, marketplace reliability, or unit economics.
• Experience managing business performance through P&L analysis, unit economics, and data-driven decision making.
• Experience using Python, R, or other analytics tools to support business insights and operational improvements.

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Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.