Wholesale KYC Operations - Client Office - Team Lead

Join our world class franchise where you will be a part of a great team with a winning culture, empowered to serve our customers with high-quality set of products and services maintaining the highest standards of operational excellence.

As a Senior Associate within the Commercial & Investment Bank Wholesale KYC Operations (WKO) team, you will manage the Front Office/Middle Office relationship for business requests in KYC Onboarding, Remediation and Renewals for ASEAN Countries. You will facilitate the end-to-end Client onboarding & Periodic Renewals processes, ensuring all due diligence documentations are sourced and delivered to the Wholesale Client Onboarding team to incorporate into the KYC platform. You will also implement KYC and AML protocols, mentor junior colleagues, and resolve complex KYC issues. You will collaborate with stakeholders, facilitate discussions, and build productive relationships to strengthen the firm's data integrity and compliance.

Job responsibilities

• Act as the first point of escalation for complex cases and serve as a Subject Matter Expert (SME) and due diligence expert, guiding the team through KYC requirements and documentation variations.
• Oversee workflows and allocate tasks to ensure timely completion of client deliverables, managing personal workload and escalating key risks and issues to management.
• Analyze and assess processes, risks, and controls to identify opportunities for improvement and execute process enhancements.
• Deliver reports on team performance and key insights to senior management.
• Stay informed of changes to processes, procedures, and regulations, and maintain open dialogue with colleagues across the region.
• Mentor and support junior team members, providing guidance and sharing best practices to foster continuous learning.
• Develop and deliver presentations and training sessions to educate team members and stakeholders on process updates and regulatory changes.
• Provide guidance and support on key process and technology initiatives to the team and business.

• Minimum 6 years of experience in KYC, Client Onboarding, Audit, Control, Risk, or Anti-Money Laundering within the banking industry.
• Expertise in ASEAN countries' AML policies and regulations.
• Strong time management, organizational, relationship-building, and leadership skills.
• Quality client focus, strong controls mindset, and strong customer service skills (oral and written communication).
• Strong conflict management and stakeholder engagement skills, with experience resolving issues and building relationships.
• Experience mentoring or supporting junior team members to achieve team goals and drive operational excellence.
• Strong adaptability and resilience in dynamic, high-pressure environments, with interpersonal skills to motivate teams and negotiate effective solutions.
• Advanced proficiency in developing quantitative reports and actionable insights to support strategic decision-making and continuous improvement.
• Bachelor's degree in Finance, Economics, or other related disciplines.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.