Senior Partner Manager, Uber Direct

About the Role

Uber Direct is our on-demand delivery solution that enables merchants to offer fast, same-day delivery directly through their own apps, websites, and physical stores.

As the Senior Partner Manager, Uber Direct Taiwan, you will own the long-term commercial success, growth, and technical integration of our most strategic channel partners. In Taiwan, this ecosystem primarily includes online ordering platforms, CRM and membership solution providers, and POS system partners.

You will serve as a trusted advisor to these partners, helping bridge the gap between digital ordering technology and physical logistics at scale. Success in this role requires a combination of commercial strategy, operational excellence, analytical rigor, and strong relationship management. You will work closely with partners to drive growth, optimize delivery performance, and unlock new opportunities across the ecosystem.

What You'll Do

Portfolio & Growth Management

• Manage a strategic portfolio of Taiwan's leading channel partners
• Drive transaction growth, partner retention, and long-term commercial value through joint business planning
• Identify opportunities to deepen partnerships and expand adoption of Uber Direct solutions

• Lead end-to-end onboarding and integration projects for new partners
• Translate technical API requirements into clear business and operational frameworks
• Coordinate cross-functional teams to ensure successful partner launches and go-live execution

• Monitor delivery performance and operational health across partner channels
• Identify bottlenecks and recommend improvements to pricing structures, workflows, and integration processes
• Drive initiatives that improve merchant fulfillment performance and partner satisfaction

• Measure and communicate the ROI of joint initiatives and partnership investments
• Conduct regular business reviews with partner stakeholders using performance data and market insights
• Develop recommendations that drive growth, efficiency, and long-term partnership success

• Partner closely with Product, Operations, Finance, Legal, and Uber Eats teams to align on shared priorities
• Act as the voice of partners internally and advocate for scalable product and operational improvements
• Support the launch and adoption of new features, capabilities, and partnership initiatives

• 5-8 years of client-facing experience in Account Management, Business Development, Strategic Operations, SaaS Consulting, or a related field
• Strong commercial acumen and ability to understand partner business models and growth drivers
• Proven ability to build strategic relationships and influence decision-making across multiple stakeholders
• Excellent communication and stakeholder management skills
• Experience working cross-functionally in fast-paced environments
• Professional fluency in English and Mandarin (written and verbal)

• Strong analytical skills with experience using data to drive recommendations and business decisions
• Advanced proficiency with Google Sheets, Excel, or similar analytical tools
• Knowledge of Taiwan's digital merchant ecosystem, including POS systems, online ordering platforms, CRM solutions, or loyalty programs
• Experience building scalable partnership strategies and driving business growth through ecosystem development
• Proven ability to navigate complex organizational structures and influence without direct authority
• Comfortable operating in ambiguous environments and balancing strategic thinking with hands-on execution

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.