Semperis
Himalayas · Posted 1mo ago
Enterprise Customer Success Manager
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Indexed description
Semperis is looking for an Enterprise Customer Success Manager to join their EMEA team. The successful candidate will ensure customer success and satisfaction with Semperis products, and work closely with cross-functional teams to maximize opportunities for Enterprise Business customers.
Requirements
- 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
- Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language.
- Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives.
- Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities.
- Conflict resolution & expectation management during incidents or escalations.
- Consultative selling & value realization: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
Originally posted on Himalayas
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