Manager, Customer Success, EMEA & APAC

Manager, Customer Success, EMEA & APAC role to lead the day-to-day execution, coaching, and operational performance of the EMEA and APAC CS team, supporting CSMs across mid-market and strategic customers.

Requirements

• 5+ years in Customer Success, Account Management, or a related customer-facing SaaS role
• 1+ years of people leadership, team lead, mentoring, or coaching experience
• Strong understanding of Customer Success Fundamentals
• Ability to coach CSMs, set clear expectations, give actionable feedback, and build a culture of accountability and continuous improvement
• Comfortable using data, systems, and operating cadences to improve visibility, prioritization, and execution across a team
• Experience partnering and working closely with Sales, Account Management, or Revenue teams to support retention, expansion identification, account planning, and customer value alignment
• Clear, structured communicator who can operate across cultures, time zones, and cross-functional teams
• Exceptional communication skills with comfort engaging executive audiences and driving strategic conversations
• Experience working with customers or teams across EMEA and/or APAC is a plus
• Based in the Netherlands or Spain, with willingness to travel occasionally for team, customer, or company meetings

Benefits

• Health insurance
• 401k Matching
• Retirement Plan

Originally posted on Himalayas