Focal Search Pte Ltd
Himalayas · Posted 29d ago
Customer Service Manager (Feeder)
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Indexed description
Job Responsibilites:
- Customer Service Manager for 2-3 corporate clients.
- Managing a team of 2-3 people.
- To strategise, define, and implement global expansion in volume and revenue.
- Developing multidimensional relationships and rapport with major customers worldwide;
- Understand your customers' strategies and make plans/deals that line with their needs.
- Measuring, tracking, and analyzing critical account metrics
- Persuade and influence regional marketing teams and business units to ensure proper strategy management and implementation for your specific customers.
- A comprehensive awareness of the market, including the global items offered by customers and competitors;
- Regularly reviewing and updating commercial processes, and sharing best practices for contract administration among regional centers.
Originally posted on Himalayas
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