Customer Success Manager

Role Overview

As a Customer Success Manager at Klue, you own the full customer relationship, from onboarding through renewal and expansion. You're the connective tissue: keeping every account team aligned, every customer growing, and every risk on the radar before it becomes a problem.

What You Will Do

Own Renewals and Expansions, Drive Adoption and Platform Completeness, Map Outcomes and Demonstrate ROI, Multi-Thread and Lead Change, Lead the Account Team.

Why It Might Be a Fit

This role puts you at the center of how B2B companies use competitive intelligence to win deals, grow revenue, and own their markets. You'll work across industries and stakeholder levels, build deep customer intuition, and gain hard-won experience running complex change management inside leading organizations.

Requirements

• track record in a CSM or commercial role with direct revenue accountability
• ability to lead and coordinate a cross-functional account team without direct authority
• Proven success building trust and credibility across a customer organization
• comfortable with upsell conversations, business-case development, and navigating contract dynamics with confidence
• Strong discovery skills
• Change management instinct
• Multi-threading instinct
• Signal awareness and speed
• Technical curiosity
• AI-fluency

Benefits

• Extended health & dental coverage
• Fun perks like discounts at Goodlife and Perkopolis
• Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan
• Take The Time You Need vacation policy
• Top-tier tools
• AI First: All employees are encouraged to lean into AI to work smarter and faster
• Growth / Leadership: Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company
• Social connection: There’s no shortage of ways to stay connected and have fun
• Dog-friendly spaces

Originally posted on Himalayas