Care Manager

Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a “whole patient” care team and have seven day a week access to app-based care, using Remote Patient Monitoring (“RPM”) to bill under the patient’s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient’s existing local doctor.Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.

What You Will do:

• Provide exceptional care, disease management and health education to patients
• Support goal setting for individual patients asynchronously to help them better manage their chronic conditions
• Create personalized action plans with guidelines to reduce or eliminate unwanted behaviors
• Help clients understand their motivations and create behavior change plans
• Conduct regular outreach to patients, based on their needs and preferences, to support engagement and elicit behavior change
• Coordinate with other clinical team members to provide an exceptional patient experience
• Develop and maintain professional, support-oriented working relationships with patients and team members
• Create and distribute health education materials to individual members as necessary
• Work with a cross-functional product team to develop and constantly improve our in-app patient experience

Qualifications:

• 2+ year of experience as Licensed Practical Nurse or any Nursing license
• 2+ years of experience in patient-facing or customer-facing roles
• Compact state license required, additional licensing may be needed
• Bilingual (spanish speaking) a plus
• Excellent customer relation skills, as well as written and verbal communication skills
• Knowledge of medical terminology and proficiency of general medical office procedures
• Familiarity with digital applications like Slack, Coda, Google Workspace, etc.
• Strong analytical and proactive problem solving skills
• Self-motivated, results-oriented and strategic thinker
• Personal passion for health and wellness topics
• Must be authorized to work in the United States
• Experience working in telehealth or healthcare startup environment preferred
• Bonus: Experience working in GI, weight management, and/or with anti-obesity medications such as GLP-1s

Originally posted on Himalayas