Cloud Ops Engineer - US Hours (LATAM. EU etc)

Any region supporting US Hours (LATAM. EU etc)
Key Responsibilities
•  Troubleshoot and resolve production and non-production issues within defined SLAs
•  Assess incident severity and respond appropriately to minimize customer impact
•Analyzesystem logs and debug issues to restore services quickly
•  Perform root cause analysis (RCA) and recommend preventive measures
•  Communicate incident status and updates to stakeholders effectively
•  Deploy, monitor, and support application releases across environments
•  Identify recurring issues,analyzetrends, and propose long-term solutions
•  Automate manual processes to improve operational efficiency
•  Participate in a 24x7 on-call rotation to ensure continuous support
•  Work effectively in a fast-paced, high-pressure environment with flexible schedules

Required Skills & Experience
•  5+ years of hands-on experience in application support or cloud operations
•  Strong knowledge of operating systems: Linux (OEL, CentOS, Ubuntu, Amazon Linux) and Windows
•  Experience with middleware technologies: JBoss, Apache, Tomcat, NGINX
•  Familiarity with DevOps tools: Jenkins, Terraform, Git, Ansible
•  Scripting skills in Bash/Shell, Python, Perl, or Groovy
•Knowledge of Kubernetes (K8),ArgoCD,HelmChart
•  Knowledge & Experience onJIRA,Confluance.
•  Solid understanding of networking concepts: DNS, firewalls, SFTP, file systems, LDAP
•  Experience with containerization technologies (e.g., Docker, Kubernetes)
•  Hands-on experience with monitoring tools such as Zabbix, Prometheus, Grafana, ELK stack
•  Experience working with AWS, OCI, or other cloud platforms
•  Familiarity with collaboration tools like JIRA and Confluence

Nice to Have
•  AWS or other cloud certifications
•  Experience with Agile methodologies (Scrum/Kanban)
•  Knowledge of databases (Oracle or other RDBMS) and data migration tools
•  Exposure to big data technologies like Hadoop or Spark
•  Experience with WebSphere, WebLogic
•  Familiarity with Elasticsearch, Kibana, EMR
•  Experience supporting tools like Informatica or Looker

Originally posted on Himalayas